Sherwin-Williams
Retail Customer Service Specialist
– Sherwin-Williams
Join to apply for the Retail Customer Service role at Sherwin-Williams.
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Specialists are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards for products and store. They aim for excellent customer service while consistently meeting the store’s sales goals.
Store Locations Store #5823 – 4914 Ridge Ave., Cincinnati, OH 45209
Store #1062 – 7712-A Montgomery Rd., Cincinnati, OH 45236
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately according to policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the United States without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends
If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on most recent performance appraisal
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for current position
Preferred Qualifications
High School diploma or GED
At least one (1) year experience in a delivery, retail, or customer service position
Experience selling paint and paint-related products
Experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. For customers and our business to achieve great results, we invest and support our people. We offer rewards, benefits, and flexibility to enhance health and well-being, career development, and connection with an inclusive team and commitment to broader communities.
Process to Get Started Step 1 – Online Application
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Create a profile by entering or importing your details from one of our job board partners.
Step 2 – Digital Interview
Qualified candidates will be invited to complete a digital video interview via HireVue. The interview consists of a few behavioral-based questions. Complete it within 7 days of receiving an invitation.
Step 3 – In-Store Interview
Your video interview is reviewed by a member of our Recruitment team. Top candidates are invited to meet at a store, wholesale branch, floorcovering facility, or delivery service terminal.
Compensation Compensation decisions are dependent on facts and circumstances, and may fall within the wage range listed for this role. The disclosed range is accurate as of the date of this posting and may be revised. The Company reserves the right to modify compensation without notice, subject to applicable law.
Benefits Experience world-class benefits designed for you, from retirement to health care to daily commute. A general description of benefits offered can be found at http://www.myswbenefits.com/ (click on “Candidates”).
EEO Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, we request state and local employment services delivery systems to provide priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws. Please note that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information.
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– Sherwin-Williams
Join to apply for the Retail Customer Service role at Sherwin-Williams.
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Specialists are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards for products and store. They aim for excellent customer service while consistently meeting the store’s sales goals.
Store Locations Store #5823 – 4914 Ridge Ave., Cincinnati, OH 45209
Store #1062 – 7712-A Montgomery Rd., Cincinnati, OH 45236
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately according to policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the United States without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends
If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on most recent performance appraisal
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for current position
Preferred Qualifications
High School diploma or GED
At least one (1) year experience in a delivery, retail, or customer service position
Experience selling paint and paint-related products
Experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. For customers and our business to achieve great results, we invest and support our people. We offer rewards, benefits, and flexibility to enhance health and well-being, career development, and connection with an inclusive team and commitment to broader communities.
Process to Get Started Step 1 – Online Application
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Create a profile by entering or importing your details from one of our job board partners.
Step 2 – Digital Interview
Qualified candidates will be invited to complete a digital video interview via HireVue. The interview consists of a few behavioral-based questions. Complete it within 7 days of receiving an invitation.
Step 3 – In-Store Interview
Your video interview is reviewed by a member of our Recruitment team. Top candidates are invited to meet at a store, wholesale branch, floorcovering facility, or delivery service terminal.
Compensation Compensation decisions are dependent on facts and circumstances, and may fall within the wage range listed for this role. The disclosed range is accurate as of the date of this posting and may be revised. The Company reserves the right to modify compensation without notice, subject to applicable law.
Benefits Experience world-class benefits designed for you, from retirement to health care to daily commute. A general description of benefits offered can be found at http://www.myswbenefits.com/ (click on “Candidates”).
EEO Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, we request state and local employment services delivery systems to provide priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws. Please note that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information.
#J-18808-Ljbffr