Corebridge Financial
Customer Service Representative II, Institutional Markets
Corebridge Financial, Ohio, Texas, United States
Customer Service Representative II, Institutional Markets
2 days ago Be among the first 25 applicants
Who We Are At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We Align To a Set Of Values That Are The Core Pillars That Define Our Culture And Help Bring Our Brand Purpose To Life
We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.
About The Role Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.
As a Customer Service Rep II, you will be responsible for processing death claims, payout and modify future payments. You’ll do this by responding inquiries by annuitants. These inquiries may come in via mail, fax, or telephone and may require direct interaction with the annuitant / client and may require follow-up to missing or inaccurate information. You will work with a significant degree of independence and will need to exhibit good judgment and a thorough understanding of Structured Settlement procedures and philosophies. This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security! Get your foot in the door within a growing division at Corebridge where the right candidates can accelerate and continue to grow. This position is currently designated as remote.
Responsibilities
Processing death claims, payout and modify future payments
Respond to customer phone calls
Research, analyze, and respond to moderate customer service inquiries within acceptable standards
Key data input for customer service requests within department quality guidelines
Handle high priority requests in a rapid, efficient, and accurate manner
Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation
Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail
Process other participant change requests (address, EFT's, etc.) within the
#J-18808-Ljbffr
Who We Are At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We Align To a Set Of Values That Are The Core Pillars That Define Our Culture And Help Bring Our Brand Purpose To Life
We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.
About The Role Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.
As a Customer Service Rep II, you will be responsible for processing death claims, payout and modify future payments. You’ll do this by responding inquiries by annuitants. These inquiries may come in via mail, fax, or telephone and may require direct interaction with the annuitant / client and may require follow-up to missing or inaccurate information. You will work with a significant degree of independence and will need to exhibit good judgment and a thorough understanding of Structured Settlement procedures and philosophies. This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security! Get your foot in the door within a growing division at Corebridge where the right candidates can accelerate and continue to grow. This position is currently designated as remote.
Responsibilities
Processing death claims, payout and modify future payments
Respond to customer phone calls
Research, analyze, and respond to moderate customer service inquiries within acceptable standards
Key data input for customer service requests within department quality guidelines
Handle high priority requests in a rapid, efficient, and accurate manner
Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation
Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail
Process other participant change requests (address, EFT's, etc.) within the
#J-18808-Ljbffr