Walgreens
Join to apply for the
Pharmacy Customer Service Associate
role at
Walgreens .
Base Pay Range $16.00/hr - $18.00/hr
Responsibilities
Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade‑up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well‑merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or the shift leader.
Performs duties as assigned by the Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring medications, verifying medicines are correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.
Reports immediately any prescription errors to the pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews compliance with the Walgreens Pharmacy Code of Conduct.
Strictly adheres to Walgreens policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third‑party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager.
Assists and supports the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipments of pharmaceuticals. Maintains knowledge of Company asset protection techniques, files claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super‑structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures (raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation using the first‑in, first‑out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick‑up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers).
Assists with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Qualifications Basic Qualifications
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work a flexible schedule, including evenings and weekend hours.
Preferred Qualifications
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer knowledge of store inventory control.
Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This role will remain open until filled.
To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
Seniority level Not Applicable
Employment type Full‑time
Job function Other
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Pharmacy Customer Service Associate
role at
Walgreens .
Base Pay Range $16.00/hr - $18.00/hr
Responsibilities
Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade‑up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well‑merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or the shift leader.
Performs duties as assigned by the Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring medications, verifying medicines are correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.
Reports immediately any prescription errors to the pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews compliance with the Walgreens Pharmacy Code of Conduct.
Strictly adheres to Walgreens policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third‑party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager.
Assists and supports the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipments of pharmaceuticals. Maintains knowledge of Company asset protection techniques, files claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super‑structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures (raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation using the first‑in, first‑out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick‑up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers).
Assists with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Qualifications Basic Qualifications
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work a flexible schedule, including evenings and weekend hours.
Preferred Qualifications
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer knowledge of store inventory control.
Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This role will remain open until filled.
To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
Seniority level Not Applicable
Employment type Full‑time
Job function Other
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