Renewal by Andersen of Washington
Warranty Service Technician (Level I or Level II)
Renewal by Andersen of Washington, Boise, Idaho, United States, 83708
Warranty Service Technician (Level I or Level II)
Join Renewal by Andersen of Washington as a Warranty Service Technician to diagnose, troubleshoot, and repair previously installed windows and doors. This field-based role plays a critical part in resolving warranty claims accurately, efficiently, and professionally—helping ensure customer satisfaction and long-term trust in our products and services.
What You’ll Do (All Levels)
Service and repair previously installed Renewal by Andersen windows and doors
Diagnose warranty issues and determine appropriate corrective actions
Take accurate measurements for repairs and replacements
Analyze customer situations and verify corrective actions resolve the issue efficiently and cost‑effectively
Communicate service issues and solutions with internal teams
Keep managers and team members informed of customer interactions and work completed
Follow current product specifications, installation standards, safety protocols, and process updates
Maintain organized service inventory and request material replenishment as needed
Complete all Renewal by Andersen paperwork, forms, FSL App entries, and WOLIs accurately and on time
Portray a professional image through appearance, vehicle condition, and conduct in customers’ homes
Provide a high level of customer satisfaction and exceed customer expectations
Adhere to work timelines, meet deadlines, and take ownership of responsibilities
Perform other duties as assigned
Level I – Warranty Service Technician
Maintain 70–75% monthly NPS
Working knowledge of Renewal by Andersen windows, doors, and warranty standards
Efficiently diagnose standard warranty issues and implement proper solutions
Replace essential service components (sashes, screens, hardware, panels)
Use a caulk gun efficiently and follow Renewal by Andersen caulking protocols for basic window applications
Perform basic interior service work and demonstrate a willingness to learn advanced techniques
Safely establish fall protection and anchor points
Cut and install Fibrex and L‑Trim on basic window applications
Properly and safely use power tools (chop saw, table saw, circular saw, reciprocating saw)
Level II – Warranty Service Technician
Maintain
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What You’ll Do (All Levels)
Service and repair previously installed Renewal by Andersen windows and doors
Diagnose warranty issues and determine appropriate corrective actions
Take accurate measurements for repairs and replacements
Analyze customer situations and verify corrective actions resolve the issue efficiently and cost‑effectively
Communicate service issues and solutions with internal teams
Keep managers and team members informed of customer interactions and work completed
Follow current product specifications, installation standards, safety protocols, and process updates
Maintain organized service inventory and request material replenishment as needed
Complete all Renewal by Andersen paperwork, forms, FSL App entries, and WOLIs accurately and on time
Portray a professional image through appearance, vehicle condition, and conduct in customers’ homes
Provide a high level of customer satisfaction and exceed customer expectations
Adhere to work timelines, meet deadlines, and take ownership of responsibilities
Perform other duties as assigned
Level I – Warranty Service Technician
Maintain 70–75% monthly NPS
Working knowledge of Renewal by Andersen windows, doors, and warranty standards
Efficiently diagnose standard warranty issues and implement proper solutions
Replace essential service components (sashes, screens, hardware, panels)
Use a caulk gun efficiently and follow Renewal by Andersen caulking protocols for basic window applications
Perform basic interior service work and demonstrate a willingness to learn advanced techniques
Safely establish fall protection and anchor points
Cut and install Fibrex and L‑Trim on basic window applications
Properly and safely use power tools (chop saw, table saw, circular saw, reciprocating saw)
Level II – Warranty Service Technician
Maintain
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