TEKsystems
Overview
This role is perfect for someone early in their IT career who enjoys solving problems, supporting users, and delivering excellent customer service. You'll act as the first point of contact for technical issues and help keep daily operations running smoothly.
Daily Responsibilities
Provide frontline technical support via phone, email, chat, and in person
Troubleshoot and resolve hardware and software issues
Run diagnostics to identify and fix user‑reported problems
Install, configure, and repair computer hardware and software
Document all work in a ticketing system
Follow up with users to ensure full resolution
Escalate complex issues while maintaining communication with the user
Maintain technical documentation and knowledge articles
Recommend improvements to processes and system performance
Stay current through training and ongoing learning
Required Top Skills & Technical Requirements
Customer service expertise
Self‑starter mindset – ability to take tasks and run with them
Active Directory experience, including assigning accounts, SSO groups, and Intune app deployment groups
Office 365 support
Intune MDM support
Ticketing system documentation (any platform; SysAid experience is a plus)
Autopilot support
Citrix support experience
Additional Technical Skills
Windows support
Service desk / help desk experience
Phone‑based technical support
Troubleshooting across hardware, software, and user access issues
Work Environment
Onsite, 5 days per week
Must be reliable and able to work scheduled hours
Professional demeanor; you'll work directly with internal associates
Ability to stay calm and effective in stressful situations
Open to learning established processes and workflows
Additional Requirements
Drug test required
Entry‑level friendly
Must follow scheduling policies (notice required for remote days, vacation approval, etc.)
Interview Process Two interview rounds.
Reason for Hiring Significant increase in user volume (1,800+ new users onboarding).
Job Type & Location Contract position based out of Charlotte, NC.
Pay and Benefits The pay range for this position is $25.00 – $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Charlotte, NC.
Application Deadline This position is anticipated to close on Jan 20, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Daily Responsibilities
Provide frontline technical support via phone, email, chat, and in person
Troubleshoot and resolve hardware and software issues
Run diagnostics to identify and fix user‑reported problems
Install, configure, and repair computer hardware and software
Document all work in a ticketing system
Follow up with users to ensure full resolution
Escalate complex issues while maintaining communication with the user
Maintain technical documentation and knowledge articles
Recommend improvements to processes and system performance
Stay current through training and ongoing learning
Required Top Skills & Technical Requirements
Customer service expertise
Self‑starter mindset – ability to take tasks and run with them
Active Directory experience, including assigning accounts, SSO groups, and Intune app deployment groups
Office 365 support
Intune MDM support
Ticketing system documentation (any platform; SysAid experience is a plus)
Autopilot support
Citrix support experience
Additional Technical Skills
Windows support
Service desk / help desk experience
Phone‑based technical support
Troubleshooting across hardware, software, and user access issues
Work Environment
Onsite, 5 days per week
Must be reliable and able to work scheduled hours
Professional demeanor; you'll work directly with internal associates
Ability to stay calm and effective in stressful situations
Open to learning established processes and workflows
Additional Requirements
Drug test required
Entry‑level friendly
Must follow scheduling policies (notice required for remote days, vacation approval, etc.)
Interview Process Two interview rounds.
Reason for Hiring Significant increase in user volume (1,800+ new users onboarding).
Job Type & Location Contract position based out of Charlotte, NC.
Pay and Benefits The pay range for this position is $25.00 – $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Charlotte, NC.
Application Deadline This position is anticipated to close on Jan 20, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr