Amazon Web Services (AWS)
Data Center Technician , DCC Communities
Amazon Web Services (AWS), Johnstown, Ohio, United States, 43031
Data Center Technician, DCC Communities
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You will play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.
Amazon does not sponsor immigration visas for this role. Lump sum stipend will be provided to eligible candidates who relocate for this position.
Key Job Responsibilities
Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services.
Serve as primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Perform on‑call duties and participate in scheduled maintenance and change management activities.
Contribute to documentation and process improvement initiatives based on analysis of operational issues.
Help interview, train, and onboard new team members.
Physical Requirements
Lifting and moving material up to 40 pounds.
Working in cramped and/or elevated locations.
Bending, lifting, stretching, reaching, and standing/walking for up to 8‑plus hours a day.
Ascending and descending ladders, stairs, and gangways safely.
Work in an industrial environment; shift work longer than 8 hours to support 24/7 operations (night and day shifts).
Travel to or commute between data‑center locations; possible assignment to a facility still under development requiring travel to other sites for training.
Essential Requirements
Ability to travel to or commute between data‑center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
Travel frequency will vary based on business needs and operational status of assigned facility.
Must be able to travel over 50 miles or commute under 50 miles to active data‑center sites as required by business needs.
A Day in the Life
Take ownership of technical issues, engage other teams when needed to drive resolution.
Show strong aptitude for troubleshooting and problem solving.
Resolve problems at root and understand the broader context.
Maintain service level agreements through proactive issue detection and reporting.
Be biased to act in the absence of direction or support.
Improve effectiveness through process innovation.
Basic Qualifications
Work a flexible schedule including weekends, nights, and holidays.
18+ months of computer/server hardware troubleshooting or related IT experience.
18+ months of computer layer 1/2 networking experience, including troubleshooting and repair.
Preferred Qualifications
Experience in a data center or other critical environment.
Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering).
Industry standard certifications (CompTIA, CCENT, Network+).
Understanding of Linux or similar operating systems.
Behavioral interviewing and hiring experience.
Experience training and onboarding new team members.
Equal Opportunity Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit
Amazon’s accommodations page . If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.
Amazon does not sponsor immigration visas for this role. Lump sum stipend will be provided to eligible candidates who relocate for this position.
Key Job Responsibilities
Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services.
Serve as primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Perform on‑call duties and participate in scheduled maintenance and change management activities.
Contribute to documentation and process improvement initiatives based on analysis of operational issues.
Help interview, train, and onboard new team members.
Physical Requirements
Lifting and moving material up to 40 pounds.
Working in cramped and/or elevated locations.
Bending, lifting, stretching, reaching, and standing/walking for up to 8‑plus hours a day.
Ascending and descending ladders, stairs, and gangways safely.
Work in an industrial environment; shift work longer than 8 hours to support 24/7 operations (night and day shifts).
Travel to or commute between data‑center locations; possible assignment to a facility still under development requiring travel to other sites for training.
Essential Requirements
Ability to travel to or commute between data‑center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
Travel frequency will vary based on business needs and operational status of assigned facility.
Must be able to travel over 50 miles or commute under 50 miles to active data‑center sites as required by business needs.
A Day in the Life
Take ownership of technical issues, engage other teams when needed to drive resolution.
Show strong aptitude for troubleshooting and problem solving.
Resolve problems at root and understand the broader context.
Maintain service level agreements through proactive issue detection and reporting.
Be biased to act in the absence of direction or support.
Improve effectiveness through process innovation.
Basic Qualifications
Work a flexible schedule including weekends, nights, and holidays.
18+ months of computer/server hardware troubleshooting or related IT experience.
18+ months of computer layer 1/2 networking experience, including troubleshooting and repair.
Preferred Qualifications
Experience in a data center or other critical environment.
Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering).
Industry standard certifications (CompTIA, CCENT, Network+).
Understanding of Linux or similar operating systems.
Behavioral interviewing and hiring experience.
Experience training and onboarding new team members.
Equal Opportunity Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit
Amazon’s accommodations page . If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr