EyeSouth Partners
Job Summary
Front Desk Associate at EyeSouth Partners, a part of Scott & Christie Eye Associates in Cranberry Township, PA, and Pittsburgh, PA. Provides exceptional patient service both in person and over the phone, obtaining accurate demographic, financial, and insurance information for billing and payment collection.
Responsibilities
Displays a high level of professionalism and provides superb customer service
Obtains and reviews patient demographic and insurance information for accuracy
Verifies insurance and collects copays, coinsurance, and outstanding balances
Ensures all patient intake forms are signed and complete
Answers patient communication pathways, including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
Schedules appointments
Processes medical record requests per policies and procedures
Coordinates with clinical staff to ensure optimal patient experience
Education
High School Diploma or Equivalent Certificate
Required Skills
Minimum 2 years of experience in a medical office/health care setting
Minimum 2 years of health care insurance experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
Ability to learn quickly, retain training, problem solve, and think independently
Preferred Skills
Understanding of medical terminology
Benefits
Medical
Dental
Vision
401k with match
HSA/FSATelemedicine
Generous PTO package
Employee discounts and perks
Employee assistance program
Group life/AD&D
Short-term disability insurance
Long-term disability insurance
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Hospitals and Health Care
Equal Opportunity Employer EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Responsibilities
Displays a high level of professionalism and provides superb customer service
Obtains and reviews patient demographic and insurance information for accuracy
Verifies insurance and collects copays, coinsurance, and outstanding balances
Ensures all patient intake forms are signed and complete
Answers patient communication pathways, including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
Schedules appointments
Processes medical record requests per policies and procedures
Coordinates with clinical staff to ensure optimal patient experience
Education
High School Diploma or Equivalent Certificate
Required Skills
Minimum 2 years of experience in a medical office/health care setting
Minimum 2 years of health care insurance experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
Ability to learn quickly, retain training, problem solve, and think independently
Preferred Skills
Understanding of medical terminology
Benefits
Medical
Dental
Vision
401k with match
HSA/FSATelemedicine
Generous PTO package
Employee discounts and perks
Employee assistance program
Group life/AD&D
Short-term disability insurance
Long-term disability insurance
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Hospitals and Health Care
Equal Opportunity Employer EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr