Mainsail Lodging & Development
Front Desk Host/Night Audit Relief
Mainsail Lodging & Development, Florida, New York, United States
Join to apply for the Front Desk Host/Night Audit Relief role at Mainsail Lodging & Development.
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
What You Have
High School diploma or higher
Previous hospitality experience preferred
Previous experience with property management system, OPERA Cloud
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
What You’ll Do
Assign and escort guests to rooms according to their preferences paying attention to nonverbal cues to make each experience unique
Assist guests to their rooms
Assist with guest luggage
Provide room quotes and upsell to guests when possible
Interact with guests and share hotel knowledge using personalization, such as using the guest name
Know all functions to showcase the hotel to each guest
Maintain guest confidentiality
Produce room keys for all guests ensuring confidentiality throughout the stay and beyond
Maintain knowledge of the hotel
Provide local information for shopping, dining, nightlife, and recreational destinations
Receive, store, and deliver luggage and mail
Run errands for guests
Assist with coordination between Housekeeping and Front Desk
Verify charges and collect payment from guests for room stays
Respond to guest inquiries
Follow scheduled shifts and break and lunch requirements
Report any suspicious activity or unusual items in rooms
Report any irregular behavior from guests in public areas or in rooms
Take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area
Ensure successful performance assisting guests with an exceptional experience to achieve high scores on the GSS
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift or pull 40 lbs
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress toward deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, hotel, and community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high‑pressure situations
Ability to effectively handle workplace challenges, including anticipating, preventing, identifying, and solving problems as necessary
Location & Pay Fort Lauderdale, FL $14.00-$14.00
Seniority Level Entry level
Employment Type Full‑time
Job Function
Design, Art/Creative, and Information Technology
Hospitality
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
#J-18808-Ljbffr
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
What You Have
High School diploma or higher
Previous hospitality experience preferred
Previous experience with property management system, OPERA Cloud
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
What You’ll Do
Assign and escort guests to rooms according to their preferences paying attention to nonverbal cues to make each experience unique
Assist guests to their rooms
Assist with guest luggage
Provide room quotes and upsell to guests when possible
Interact with guests and share hotel knowledge using personalization, such as using the guest name
Know all functions to showcase the hotel to each guest
Maintain guest confidentiality
Produce room keys for all guests ensuring confidentiality throughout the stay and beyond
Maintain knowledge of the hotel
Provide local information for shopping, dining, nightlife, and recreational destinations
Receive, store, and deliver luggage and mail
Run errands for guests
Assist with coordination between Housekeeping and Front Desk
Verify charges and collect payment from guests for room stays
Respond to guest inquiries
Follow scheduled shifts and break and lunch requirements
Report any suspicious activity or unusual items in rooms
Report any irregular behavior from guests in public areas or in rooms
Take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area
Ensure successful performance assisting guests with an exceptional experience to achieve high scores on the GSS
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift or pull 40 lbs
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress toward deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, hotel, and community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high‑pressure situations
Ability to effectively handle workplace challenges, including anticipating, preventing, identifying, and solving problems as necessary
Location & Pay Fort Lauderdale, FL $14.00-$14.00
Seniority Level Entry level
Employment Type Full‑time
Job Function
Design, Art/Creative, and Information Technology
Hospitality
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
#J-18808-Ljbffr