Grapevine MSP Technology Services
Helpdesk IT Support Technician (Level 1)
Grapevine MSP Technology Services, Visalia, California, us, 93290
Helpdesk IT Support Technician (Level 1)
Visalia, CA | Full Time
Base Pay: $41,600 – $52,000 per year
Position Overview: We are seeking a passionate and motivated Level One Technician to join our award‑winning team. The role is ideal for individuals seeking to advance their careers in IT support. As a Level One Technician, you will play a critical role in supporting our clients’ IT infrastructure by providing first‑line technical support, troubleshooting issues, and ensuring optimal functionality of hardware and software systems.
Responsibilities
Set up workstations with computers and necessary peripherals (routers, printers, etc.)
Check the computer’s hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality
Install and configure appropriate software and functions in accordance with specifications
Ensure the security and privacy of networks and computer systems
Provide users with orientation and guidance on operating the new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
Maintain records/logs of repairs, fixes, and maintenance schedules
Requirements
One year of experience in the field or proven work experience
Knowledge of helpdesk processes and customer service
Excellent communication ability
Outstanding organizational and time‑management skills
Ability to perform remote troubleshooting and provide clear instructions
Hands‑on experience with all workstation versions of Windows; familiar with Mac OS environments; an in‑depth understanding of diverse computer systems and networks
Understanding of essential Active Directory management
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices, anti‑virus programs, and data privacy principles
Familiar with Microsoft Office Suite setup and repair
Excellent diagnostic and problem‑solving skills
Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
Benefits
Competitive Pay
401(k) Plan with matching pay contributions
Low‑cost, high‑quality healthcare options (Health, Dental, and Vision)
Vacation time
Paid Sick Time
Performance Bonuses
Work Anniversary Recognition
Equipment and Tools Provided
Numerous training courses available – Growth and Development Plans with industry‑specific training
Team Events
Social Events
Employment Details
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industry: IT Services and IT Consulting
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Base Pay: $41,600 – $52,000 per year
Position Overview: We are seeking a passionate and motivated Level One Technician to join our award‑winning team. The role is ideal for individuals seeking to advance their careers in IT support. As a Level One Technician, you will play a critical role in supporting our clients’ IT infrastructure by providing first‑line technical support, troubleshooting issues, and ensuring optimal functionality of hardware and software systems.
Responsibilities
Set up workstations with computers and necessary peripherals (routers, printers, etc.)
Check the computer’s hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality
Install and configure appropriate software and functions in accordance with specifications
Ensure the security and privacy of networks and computer systems
Provide users with orientation and guidance on operating the new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
Maintain records/logs of repairs, fixes, and maintenance schedules
Requirements
One year of experience in the field or proven work experience
Knowledge of helpdesk processes and customer service
Excellent communication ability
Outstanding organizational and time‑management skills
Ability to perform remote troubleshooting and provide clear instructions
Hands‑on experience with all workstation versions of Windows; familiar with Mac OS environments; an in‑depth understanding of diverse computer systems and networks
Understanding of essential Active Directory management
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices, anti‑virus programs, and data privacy principles
Familiar with Microsoft Office Suite setup and repair
Excellent diagnostic and problem‑solving skills
Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
Benefits
Competitive Pay
401(k) Plan with matching pay contributions
Low‑cost, high‑quality healthcare options (Health, Dental, and Vision)
Vacation time
Paid Sick Time
Performance Bonuses
Work Anniversary Recognition
Equipment and Tools Provided
Numerous training courses available – Growth and Development Plans with industry‑specific training
Team Events
Social Events
Employment Details
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industry: IT Services and IT Consulting
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