City of Eau Claire
Telecommunicator (911 Dispatcher)
City of Eau Claire, Eau Claire, Wisconsin, United States, 54701
Overview
Put your customer service skills to use while serving your community. Join our team as a full-time Telecommunicator (911 Dispatcher) in the Eau Claire Communications Center. We dispatch for 14 agencies, including law enforcement, fire departments, and emergency medical services. Civilian Telecommunicators are responsible for all 911 calls and non-emergency calls in Eau Claire County, using a computer aided dispatch system, computer records management system, TIME system, and other software to complete duties. The Eau Claire Communications Center is one of the longest running countywide, central dispatch facilities in Wisconsin. Responsibilities
Receive and dispatch emergency and non-emergency calls for police, sheriff, fire, and EMS services. Determine nature and location of emergencies, priorities, and dispatch appropriate units according to established procedures. Maintain communication with units on duty, manage statuses and locations, and coordinate multiple events and emergency responses under stress. Operate public safety communications equipment, including CAD and radio consoles; monitor multiple radio frequencies; relay information to field units and user agencies. Provide Basic Life Support guidance as appropriate and issue safety instructions to callers until responders arrive. Coordinate with the National Weather Service and monitor severe weather warnings when applicable. Gather and relay information from callers, ensuring a courteous, reassuring, and professional demeanor in all contacts. Establish and maintain positive working relationships with co-workers, supervisors, user agencies, and the public. Adhere to department policies and procedures and support the department’s programs and objectives. Qualifications
Must be at least 18 years of age. High school diploma or equivalent (GED, etc.). No felony convictions on record. Ability to work a variety of shifts and to multitask; detail-oriented with good keyboarding skills; strong communication skills; and ability to maintain composure under high-stress situations. Must be able to work mandatory over-time hours and operate under changing conditions. Education/Experience/Certifications
During training: IS-100.b, IS-200.b, IS-700.a, CPR certification, and Emergency Medical Dispatch certification. Benefits
Vacation: 41.25 hours on the first day plus 82.5 hours in the first year. Public holidays: 3 paid floating holidays and 8 paid regular holidays per calendar year. Potential eligibility for Public Service Loan Forgiveness and other benefits (paid sick leave, health, and life insurance). Application deadline
Sunday, January 18, 2026 at 11:59 p.m. The City of Eau Claire is an Equal Opportunity Employer.
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Put your customer service skills to use while serving your community. Join our team as a full-time Telecommunicator (911 Dispatcher) in the Eau Claire Communications Center. We dispatch for 14 agencies, including law enforcement, fire departments, and emergency medical services. Civilian Telecommunicators are responsible for all 911 calls and non-emergency calls in Eau Claire County, using a computer aided dispatch system, computer records management system, TIME system, and other software to complete duties. The Eau Claire Communications Center is one of the longest running countywide, central dispatch facilities in Wisconsin. Responsibilities
Receive and dispatch emergency and non-emergency calls for police, sheriff, fire, and EMS services. Determine nature and location of emergencies, priorities, and dispatch appropriate units according to established procedures. Maintain communication with units on duty, manage statuses and locations, and coordinate multiple events and emergency responses under stress. Operate public safety communications equipment, including CAD and radio consoles; monitor multiple radio frequencies; relay information to field units and user agencies. Provide Basic Life Support guidance as appropriate and issue safety instructions to callers until responders arrive. Coordinate with the National Weather Service and monitor severe weather warnings when applicable. Gather and relay information from callers, ensuring a courteous, reassuring, and professional demeanor in all contacts. Establish and maintain positive working relationships with co-workers, supervisors, user agencies, and the public. Adhere to department policies and procedures and support the department’s programs and objectives. Qualifications
Must be at least 18 years of age. High school diploma or equivalent (GED, etc.). No felony convictions on record. Ability to work a variety of shifts and to multitask; detail-oriented with good keyboarding skills; strong communication skills; and ability to maintain composure under high-stress situations. Must be able to work mandatory over-time hours and operate under changing conditions. Education/Experience/Certifications
During training: IS-100.b, IS-200.b, IS-700.a, CPR certification, and Emergency Medical Dispatch certification. Benefits
Vacation: 41.25 hours on the first day plus 82.5 hours in the first year. Public holidays: 3 paid floating holidays and 8 paid regular holidays per calendar year. Potential eligibility for Public Service Loan Forgiveness and other benefits (paid sick leave, health, and life insurance). Application deadline
Sunday, January 18, 2026 at 11:59 p.m. The City of Eau Claire is an Equal Opportunity Employer.
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