SPS Switzerland AG
Scanning Operator New El Paso, Texas, United States
SPS Switzerland AG, El Paso, Texas, us, 88568
Reports To
The Scanning Operator will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview The Scanning Operator provides exceptional office and mail services, delivering operational functions in the following areas:
Processing inbound/outbound mail
Distributing/delivering mail
Shipping and receiving products and supplies to support the onsite business service center
Replenishing, organizing, and ordering office supplies (pens, paper, toner)
Ensuring copy/print machines are functional and stocked
Backing up front‑office services (reception/concierge)
Providing light maintenance and cleaning
Overall, this position continually offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Duties and Responsibilities
Provides 5-star customer service to all employees in all forms of communication.
Receives inbound mail/packages, sorts incoming mail, and logs inputs into chain‑of‑custody software.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Acts as point of contact for company personnel on mail/package inquiries.
Performs daily key ops of convenience multi‑function devices (ensuring functionality, replenishing toner/paper).
Submits work orders for certain requests.
Services and replenishes barista, pantry, conference, kitchen, or meeting areas.
Performs meeting room and conference room setups.
May perform building occupant moves within assigned facilities.
Performs light maintenance and cleaning duties as assigned.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors office supply levels on the floor and replenishes and orders accordingly.
Assists with copy/print orders and/or monitors copy/print equipment for satisfactory functionality.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains backups and provides guidance on policies and procedures.
Determines additional support needed when handling sensitive inquiries.
Provides exceptional customer service to clients.
Provides front‑office coverage as needed.
Strong verbal and written communication skills.
Ability to handle multiple tasks simultaneously.
Good organization skills.
Working knowledge of MFD equipment.
Knowledge of shipping/receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Determines correct packing methods, validates packing slips for accuracy of incoming and outgoing materials.
Qualifications and Education Requirements
High School Diploma (or equivalent) required.
1+ years prior work experience preferred.
Ability to work assigned work hours determined by manager.
Excellent organizational and time‑management skills.
Analytical abilities and aptitude in problem‑solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer‑based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adheres to all policies and procedures required.
Physical Demands
Approximately 50% of the time this position requires the below physical demands.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Ability to lift or move 40 lbs. or greater frequently.
Travel None or Negligible.
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Offer
Career Growth:
An opportunity to learn new skills or leverage a variety of them that may lead you to other career opportunities.
Learning & Development:
At SPS, we promote a learning culture so that you can develop to be the best at what you do.
We Recognize Talent:
We offer a variety of recognition programs for all levels of employees.
Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, & Paid Time Off.
Note: For regular positions that routinely are under 30 hours/week, the benefit offering may differ. Please inquire with Human Resources for specific benefits.
About SPS SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries worldwide. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services utilizing leading edge technologies. Our clients include companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering a high‑caliber outsourcing experience to our clients and offering employees challenging and exciting career opportunities throughout North America and globally. SPS is committed to investing in the professional development of our employees and offers comprehensive benefits and diverse development training programs to build careers.
Equal Employment Opportunity Statement SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law.
Disability Accommodation Statement SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
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Job Overview The Scanning Operator provides exceptional office and mail services, delivering operational functions in the following areas:
Processing inbound/outbound mail
Distributing/delivering mail
Shipping and receiving products and supplies to support the onsite business service center
Replenishing, organizing, and ordering office supplies (pens, paper, toner)
Ensuring copy/print machines are functional and stocked
Backing up front‑office services (reception/concierge)
Providing light maintenance and cleaning
Overall, this position continually offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Duties and Responsibilities
Provides 5-star customer service to all employees in all forms of communication.
Receives inbound mail/packages, sorts incoming mail, and logs inputs into chain‑of‑custody software.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Acts as point of contact for company personnel on mail/package inquiries.
Performs daily key ops of convenience multi‑function devices (ensuring functionality, replenishing toner/paper).
Submits work orders for certain requests.
Services and replenishes barista, pantry, conference, kitchen, or meeting areas.
Performs meeting room and conference room setups.
May perform building occupant moves within assigned facilities.
Performs light maintenance and cleaning duties as assigned.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors office supply levels on the floor and replenishes and orders accordingly.
Assists with copy/print orders and/or monitors copy/print equipment for satisfactory functionality.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains backups and provides guidance on policies and procedures.
Determines additional support needed when handling sensitive inquiries.
Provides exceptional customer service to clients.
Provides front‑office coverage as needed.
Strong verbal and written communication skills.
Ability to handle multiple tasks simultaneously.
Good organization skills.
Working knowledge of MFD equipment.
Knowledge of shipping/receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Determines correct packing methods, validates packing slips for accuracy of incoming and outgoing materials.
Qualifications and Education Requirements
High School Diploma (or equivalent) required.
1+ years prior work experience preferred.
Ability to work assigned work hours determined by manager.
Excellent organizational and time‑management skills.
Analytical abilities and aptitude in problem‑solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer‑based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adheres to all policies and procedures required.
Physical Demands
Approximately 50% of the time this position requires the below physical demands.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Ability to lift or move 40 lbs. or greater frequently.
Travel None or Negligible.
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Offer
Career Growth:
An opportunity to learn new skills or leverage a variety of them that may lead you to other career opportunities.
Learning & Development:
At SPS, we promote a learning culture so that you can develop to be the best at what you do.
We Recognize Talent:
We offer a variety of recognition programs for all levels of employees.
Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, & Paid Time Off.
Note: For regular positions that routinely are under 30 hours/week, the benefit offering may differ. Please inquire with Human Resources for specific benefits.
About SPS SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries worldwide. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services utilizing leading edge technologies. Our clients include companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering a high‑caliber outsourcing experience to our clients and offering employees challenging and exciting career opportunities throughout North America and globally. SPS is committed to investing in the professional development of our employees and offers comprehensive benefits and diverse development training programs to build careers.
Equal Employment Opportunity Statement SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law.
Disability Accommodation Statement SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
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