CRST The Transportation Solution, Inc.
Customer Service Coordinator
CRST The Transportation Solution, Inc., Amherst, New York, United States
Position
Customer Service Coordinator
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CRST The Transportation Solution, Inc.
Job Summary Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must communicate effectively, understand the customer's needs, and provide solutions or information promptly. The role requires problem‑solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds expectations.
Compensation $20.25 per hour. This is a fixed rate of pay for the role and is not negotiable.
Benefits Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company‑paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
Schedule Flexible scheduling, always working Saturdays.
Location Onsite only. A newly remodeled facility located off Northpointe Parkway in Amherst, NY. Parking provided for all employees.
Next Training Session 2‑week training starting January 26th.
Essential Duties and Responsibilities
Respond to inbound calls involving scheduling/rescheduling, order modifications, customer payment processing, customer complaints, and other basic inquiries from customers, clients, and services.
Properly document all interactions in all systems.
Resolve simple and complex problems by clarifying customer complaints, determining root cause of the issue, providing the best possible solution, expedited adjustment, and following up for completion.
Assist with taking inbound calls by receiving warm leads and procuring sales in a timely fashion from clients/customers.
Provide data entry assistance and properly document information by uploading to internal and external systems for client communications, while maintaining a record of all events pertaining to each request.
Update service orders on behalf of servicer requests internally through the system.
Work in the client system uploading paperwork, status, and call information.
Act as a liaison between customers, clients, and servicers.
Provide timely communication to each internal department to address issues and/or complaints.
Escalate issues per established procedures.
Preferred Skills
Customer Service and Communication
Good Time Management
Active Learning and Listening
Social Perceptiveness
Critical Thinking and Coordination
Service Orientation
Core Values Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employment Information Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Truck Transportation
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at
CRST The Transportation Solution, Inc.
Job Summary Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must communicate effectively, understand the customer's needs, and provide solutions or information promptly. The role requires problem‑solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds expectations.
Compensation $20.25 per hour. This is a fixed rate of pay for the role and is not negotiable.
Benefits Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company‑paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
Schedule Flexible scheduling, always working Saturdays.
Location Onsite only. A newly remodeled facility located off Northpointe Parkway in Amherst, NY. Parking provided for all employees.
Next Training Session 2‑week training starting January 26th.
Essential Duties and Responsibilities
Respond to inbound calls involving scheduling/rescheduling, order modifications, customer payment processing, customer complaints, and other basic inquiries from customers, clients, and services.
Properly document all interactions in all systems.
Resolve simple and complex problems by clarifying customer complaints, determining root cause of the issue, providing the best possible solution, expedited adjustment, and following up for completion.
Assist with taking inbound calls by receiving warm leads and procuring sales in a timely fashion from clients/customers.
Provide data entry assistance and properly document information by uploading to internal and external systems for client communications, while maintaining a record of all events pertaining to each request.
Update service orders on behalf of servicer requests internally through the system.
Work in the client system uploading paperwork, status, and call information.
Act as a liaison between customers, clients, and servicers.
Provide timely communication to each internal department to address issues and/or complaints.
Escalate issues per established procedures.
Preferred Skills
Customer Service and Communication
Good Time Management
Active Learning and Listening
Social Perceptiveness
Critical Thinking and Coordination
Service Orientation
Core Values Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employment Information Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Truck Transportation
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