UVM Health - Home Health & Hospice
Team Assistant II - Specialty Care
UVM Health - Home Health & Hospice, Colchester, Vermont, us, 05446
Team Assistant II - Specialty Care – UVM Health - Home Health & Hospice
Position Summary The team assistant is responsible for scheduling staff of specific disciplines and providing clerical and administrative support necessary to assure delivery of the best possible care to patients and families. Key responsibilities include receiving and triaging team phone calls, coordinating services, and communicating with patients, physicians and staff.
Minimum Qualification Standards Education
Associate’s degree in business or another appropriate discipline.
Experience
Two to three years of clerical and administrative experience, or a combination of education and experience that provides comparable knowledge and skills.
License Requirements
None.
General Qualifications
Must demonstrate and maintain required competencies.
Must be able to speak, read and write in English.
Honest, self‑directed, possessing initiative, good judgment and a positive attitude toward daily activities.
Clear and effective written and oral communication skills.
Ability to work cooperatively with employees, clients, customers and the general public.
Maintain satisfactory standing with the Adult Abuse Registry, Child Abuse & Neglect Registry, Vermont Criminal Information Center and OIG.
Be free from the illegal use and effects of drugs and alcohol in the workplace.
Perform job functions without risk of harm to self or others.
Valid driver’s license with reliable, registered, insured vehicle, as required by the organization and appropriate to the position.
Previous experience in a medical setting with working knowledge of medical terminology and the ability to converse comfortably with patients, staff and external individuals.
Working Conditions
Travel may be required.
May work in community‑based settings, clients’ homes, and outdoors.
May work during non‑business hours.
May encounter hostile or emotionally upset clients, family members, visitors and staff.
Expect stress due to a demanding profession.
Exposure to blood‑borne pathogens.
Exposure to inclement weather, animals, firearms, tobacco use, dust and other client‑based activities and preferences.
Essential Physical Requirements
Walk, sit, stand, bend, lift and move intermittently during working hours.
Push, pull and lift from the floor up to a total of 50 pounds.
Navigate stairs of varying heights and degrees.
Maintain balance.
Perform kneeling, crouching, stooping, twisting, reaching below waist level, overhead and torso level.
Manual finger dexterity required to use equipment and perform duties.
Visual acuity sufficient for driving, using office equipment and performing duties.
Auditory acuity to assist individuals in person and by telephone.
Performance Requirements
Receive referrals from Intake, schedule admissions, and assign a case manager.
Coordinate scheduling for a discipline team on an ongoing basis and track field staff schedules.
Assign patients to appropriate interdisciplinary team members.
Maintain effective communication with field staff and Clinical Team Manager.
Respond to all telephone calls directed to the team and pass appropriate information to team members.
Schedule meetings as requested and take minutes as needed.
Track referrals and admission documentation within 24 hours and manage transfers.
Support the team in meeting clinical, patient satisfaction and financial outcome goals.
Type, proofread and send correspondence; create and maintain forms, reports, logos and other documents.
Prepare lab requisitions as requested.
Order and maintain inventory of office and clinical supplies and equipment.
Establish and maintain on‑call schedules.
Maintain calendar of time off approved by Clinical Team Manager.
Assist with preparations for weekend work.
Adhere to confidentiality policies and procedures.
Provide exemplary customer service to all internal and external customers.
Demonstrate accountability and follow‑through of all designated tasks.
Maintain commitment to the IDT team and associated patients.
Perform any other duties as assigned by supervisor.
Professional Accountability
Commitment to the mission and values of the organization.
Compliance with all organization policies and procedures.
Respectful and effective communication in all interactions.
Protection of privacy and confidentiality of clients, co‑workers and organization operations.
Compliance with policies protecting PHI.
Adherence to all safety practices, rules and standards.
Commitment to quality and proactive improvement of systems and processes.
Timely attendance, advance notice for time off, accurate reporting of time and attendance.
Integrity in work habits and use of organization resources.
Perform duties that may be outside primary responsibilities.
Participate in continuing education and complete mandatory competencies.
Effective transfer of information, guidance and conflict resolution.
Report concerns regarding abuse, neglect and exploitation per Vermont State Law and organization policy.
Contribute to positive work environment and constructive response to change.
Document provision of care and services per organization policy.
Seniority level
Entry level
Employment type
Part‑time
Job function
Administrative
Hospital & Health Care industry
#J-18808-Ljbffr
Position Summary The team assistant is responsible for scheduling staff of specific disciplines and providing clerical and administrative support necessary to assure delivery of the best possible care to patients and families. Key responsibilities include receiving and triaging team phone calls, coordinating services, and communicating with patients, physicians and staff.
Minimum Qualification Standards Education
Associate’s degree in business or another appropriate discipline.
Experience
Two to three years of clerical and administrative experience, or a combination of education and experience that provides comparable knowledge and skills.
License Requirements
None.
General Qualifications
Must demonstrate and maintain required competencies.
Must be able to speak, read and write in English.
Honest, self‑directed, possessing initiative, good judgment and a positive attitude toward daily activities.
Clear and effective written and oral communication skills.
Ability to work cooperatively with employees, clients, customers and the general public.
Maintain satisfactory standing with the Adult Abuse Registry, Child Abuse & Neglect Registry, Vermont Criminal Information Center and OIG.
Be free from the illegal use and effects of drugs and alcohol in the workplace.
Perform job functions without risk of harm to self or others.
Valid driver’s license with reliable, registered, insured vehicle, as required by the organization and appropriate to the position.
Previous experience in a medical setting with working knowledge of medical terminology and the ability to converse comfortably with patients, staff and external individuals.
Working Conditions
Travel may be required.
May work in community‑based settings, clients’ homes, and outdoors.
May work during non‑business hours.
May encounter hostile or emotionally upset clients, family members, visitors and staff.
Expect stress due to a demanding profession.
Exposure to blood‑borne pathogens.
Exposure to inclement weather, animals, firearms, tobacco use, dust and other client‑based activities and preferences.
Essential Physical Requirements
Walk, sit, stand, bend, lift and move intermittently during working hours.
Push, pull and lift from the floor up to a total of 50 pounds.
Navigate stairs of varying heights and degrees.
Maintain balance.
Perform kneeling, crouching, stooping, twisting, reaching below waist level, overhead and torso level.
Manual finger dexterity required to use equipment and perform duties.
Visual acuity sufficient for driving, using office equipment and performing duties.
Auditory acuity to assist individuals in person and by telephone.
Performance Requirements
Receive referrals from Intake, schedule admissions, and assign a case manager.
Coordinate scheduling for a discipline team on an ongoing basis and track field staff schedules.
Assign patients to appropriate interdisciplinary team members.
Maintain effective communication with field staff and Clinical Team Manager.
Respond to all telephone calls directed to the team and pass appropriate information to team members.
Schedule meetings as requested and take minutes as needed.
Track referrals and admission documentation within 24 hours and manage transfers.
Support the team in meeting clinical, patient satisfaction and financial outcome goals.
Type, proofread and send correspondence; create and maintain forms, reports, logos and other documents.
Prepare lab requisitions as requested.
Order and maintain inventory of office and clinical supplies and equipment.
Establish and maintain on‑call schedules.
Maintain calendar of time off approved by Clinical Team Manager.
Assist with preparations for weekend work.
Adhere to confidentiality policies and procedures.
Provide exemplary customer service to all internal and external customers.
Demonstrate accountability and follow‑through of all designated tasks.
Maintain commitment to the IDT team and associated patients.
Perform any other duties as assigned by supervisor.
Professional Accountability
Commitment to the mission and values of the organization.
Compliance with all organization policies and procedures.
Respectful and effective communication in all interactions.
Protection of privacy and confidentiality of clients, co‑workers and organization operations.
Compliance with policies protecting PHI.
Adherence to all safety practices, rules and standards.
Commitment to quality and proactive improvement of systems and processes.
Timely attendance, advance notice for time off, accurate reporting of time and attendance.
Integrity in work habits and use of organization resources.
Perform duties that may be outside primary responsibilities.
Participate in continuing education and complete mandatory competencies.
Effective transfer of information, guidance and conflict resolution.
Report concerns regarding abuse, neglect and exploitation per Vermont State Law and organization policy.
Contribute to positive work environment and constructive response to change.
Document provision of care and services per organization policy.
Seniority level
Entry level
Employment type
Part‑time
Job function
Administrative
Hospital & Health Care industry
#J-18808-Ljbffr