Collins Aerospace
Customer Account Manager (Onsite)
–
Collins Aerospace
Date Posted:
2026-01-06
Country:
United States of America
Location:
HAL11: Aerostructures-AL Srv Ctr 111 Airport Drive , Foley, AL, 36535 USA
Position Role Type:
Onsite
U.S. Citizenship Requirement:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
Collins Aerospace is looking for a
Customer Account Manager
to support the aircraft maintenance, repair and overhaul business that services many of the world’s largest airlines and corporations. You will ensure that initiatives and customer issues are addressed in a timely and efficient manner. You will confer with customers by telephone or electronically to provide information about organizational products or services, discuss customer accounts, and obtain or address customer complaints. This position will be located onsite in Foley, AL.
What You Will Do
Respond to calls or emails to customers to provide follow‑up on inquiries.
Generate documentation and solve customer issues/requests/complaints in accordance with procedures, and when required, redirect queries to appropriate department or personnel.
Provide references to customers to publications of materials and secondary sources of information.
Manage and maintain a record of customer interactions or transactions; record details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
Confere with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
Promote products/services to ensure business targets are met and provide after‑sales support for client contracts to ensure customer satisfaction is met.
Perform duties related to overall customer service.
Provide support for the sales team regarding customer concerns.
Coordinate with sales reps to identify inside sales opportunities.
Serve as customer interface on product status and delivery.
May manage or work in call centre for customer support.
Maintain knowledge of organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
As needed, may need to work beyond schedule to complete work with customer or shop floor work.
Will need to be able to work 1 week on call including weekends every 7‑9 weeks.
Qualifications You Must Have
Typically requires a University Degree and minimum of 2 years prior relevant experience or an Advanced Degree in a related field.
Experience with customer service via phone or customer facing.
Experience using MS Word, Excel and Outlook.
Preferred Qualifications
SAP Experience.
Aerospace experience preferred.
Experience verbally communicating in alternate languages.
Business‑to‑business Customer Service experience.
What We Offer
Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
Relocation assistance available.
And more!
Learn More and Apply Now
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best‑in‑class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter‑weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite:
Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Aviation and Aerospace Component Manufacturing
Referrals increase your chances of interviewing at Collins Aerospace by 2x.
Get notified about new Customer Account Manager jobs in
Foley, AL .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
Equal Opportunity Employer RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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–
Collins Aerospace
Date Posted:
2026-01-06
Country:
United States of America
Location:
HAL11: Aerostructures-AL Srv Ctr 111 Airport Drive , Foley, AL, 36535 USA
Position Role Type:
Onsite
U.S. Citizenship Requirement:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
Collins Aerospace is looking for a
Customer Account Manager
to support the aircraft maintenance, repair and overhaul business that services many of the world’s largest airlines and corporations. You will ensure that initiatives and customer issues are addressed in a timely and efficient manner. You will confer with customers by telephone or electronically to provide information about organizational products or services, discuss customer accounts, and obtain or address customer complaints. This position will be located onsite in Foley, AL.
What You Will Do
Respond to calls or emails to customers to provide follow‑up on inquiries.
Generate documentation and solve customer issues/requests/complaints in accordance with procedures, and when required, redirect queries to appropriate department or personnel.
Provide references to customers to publications of materials and secondary sources of information.
Manage and maintain a record of customer interactions or transactions; record details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
Confere with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
Promote products/services to ensure business targets are met and provide after‑sales support for client contracts to ensure customer satisfaction is met.
Perform duties related to overall customer service.
Provide support for the sales team regarding customer concerns.
Coordinate with sales reps to identify inside sales opportunities.
Serve as customer interface on product status and delivery.
May manage or work in call centre for customer support.
Maintain knowledge of organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
As needed, may need to work beyond schedule to complete work with customer or shop floor work.
Will need to be able to work 1 week on call including weekends every 7‑9 weeks.
Qualifications You Must Have
Typically requires a University Degree and minimum of 2 years prior relevant experience or an Advanced Degree in a related field.
Experience with customer service via phone or customer facing.
Experience using MS Word, Excel and Outlook.
Preferred Qualifications
SAP Experience.
Aerospace experience preferred.
Experience verbally communicating in alternate languages.
Business‑to‑business Customer Service experience.
What We Offer
Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
Relocation assistance available.
And more!
Learn More and Apply Now
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best‑in‑class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter‑weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite:
Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Aviation and Aerospace Component Manufacturing
Referrals increase your chances of interviewing at Collins Aerospace by 2x.
Get notified about new Customer Account Manager jobs in
Foley, AL .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
Equal Opportunity Employer RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
#J-18808-Ljbffr