Kalepa Insurance Services, LLC
Client Success Manager (New York)
Kalepa Insurance Services, LLC, New York, New York, us, 10261
Our Values (This is important):
Many organizations have a dusty list of corporate values that no one ever follows. Kalepa is not one of those companies. Our values are designed to unlock the potential of our employees.
Success at Kalepa is bred from five core principles:
Hustle & Grit
– We expect everyone at Kalepa to be excellent at what they do and relentless in pursuing their craft. There are no easy days. Kalepa’s exceptional speed and determination are our biggest differentiators: this is how we win.
Customer Focus
– We will ruthlessly prioritize the work that drives our clients’ growth, profitability, and efficiency. We are not building things just because they seem cool – we are here to solve our customers’ most strategic problems.
Meritocracy
– Too many exceptional people are stifled by corporate bureaucracies. At Kalepa, those people excel – and we reward tremendous results with rapid promotions and compensation growth.
Transparency
– We are honest with each other. We don’t believe in back‑office politics and keeping employees in the dark. Transparency allows us to instantly cut to the heart of the matter and figure it out together.
Experimentation
– For many of the problems we face, no company has ever solved them before. We tackle these by quickly testing, measuring, and iterating to determine the path to success.
In addition to our NY office, we have remote employees speaking 10+ languages across the globe. We invest in bringing our people together for regional meetups and global offsites (2021 – Playa Del Carmen | 2022 – Rome | 2023 – Buenos Aires | 2024 – Lisbon | 2025 – Cartagena).
Kalepa’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere.
About the role: Salary range:
$150K – $185K USD*
Kalepa’s Growth / Client Success team delivers outstanding value to our clients via our SaaS platform. The team functions as a strategic partner to our clients and a bridge to our development team, supporting all aspects of the post‑sale lifecycle: deployment of our platform, client partnership, onboarding, collaboration with Kalepa’s development team, cross‑sell/upsell, and renewal.
In this role, you will own client partnerships and contribute to the development of Kalepa’s Client Success function, reporting to the VP who leads the group. Kalepa’s clients include some of the largest insurance carriers in the US, regional carriers, and MGAs. You will ensure that Kalepa’s clients achieve the highest levels of satisfaction, deliver value that drives retention and revenue expansion, and actively support the development of a world‑class team. Travel to clients will be required and encouraged when practicable.
Specific elements of the role include:
Master Kalepa’s SaaS platform
Own end‑to‑end deployment and configuration of Kalepa’s SaaS platform from kickoff through go‑live
Build trusted relationships with client stakeholders across technical, operational, and executive teams
Prepare and deliver presentations to C‑level executives
Plan, execute, and lead client user training
Leverage large datasets to analyze the impact on client KPIs
Coordinate with Kalepa’s Product team to support product growth via issue identification, remediation tracking, and enhancement drafting
About you:
You have 5+ years of client‑facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience.
You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer.
You have a strong analytical and technical foundation, are commercially oriented and data‑driven.
You are excited about bringing a world‑class solution to clients to rapidly grow ARR. You love being the customer’s voice.
You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication.
InsurTech or FinTech experience
Experience at a venture‑backed startup during a period of hypergrowth
What you’ll get:
Competitive salary (based on experience level).
Significant equity options package.
401(k) plan with employer match (regardless of employee contribution).
Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others.
Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
20 days of PTO a year.
Healthy living/gym stipend, mobile phone bill stipend.
Continuing education credits.
* The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.
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Success at Kalepa is bred from five core principles:
Hustle & Grit
– We expect everyone at Kalepa to be excellent at what they do and relentless in pursuing their craft. There are no easy days. Kalepa’s exceptional speed and determination are our biggest differentiators: this is how we win.
Customer Focus
– We will ruthlessly prioritize the work that drives our clients’ growth, profitability, and efficiency. We are not building things just because they seem cool – we are here to solve our customers’ most strategic problems.
Meritocracy
– Too many exceptional people are stifled by corporate bureaucracies. At Kalepa, those people excel – and we reward tremendous results with rapid promotions and compensation growth.
Transparency
– We are honest with each other. We don’t believe in back‑office politics and keeping employees in the dark. Transparency allows us to instantly cut to the heart of the matter and figure it out together.
Experimentation
– For many of the problems we face, no company has ever solved them before. We tackle these by quickly testing, measuring, and iterating to determine the path to success.
In addition to our NY office, we have remote employees speaking 10+ languages across the globe. We invest in bringing our people together for regional meetups and global offsites (2021 – Playa Del Carmen | 2022 – Rome | 2023 – Buenos Aires | 2024 – Lisbon | 2025 – Cartagena).
Kalepa’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere.
About the role: Salary range:
$150K – $185K USD*
Kalepa’s Growth / Client Success team delivers outstanding value to our clients via our SaaS platform. The team functions as a strategic partner to our clients and a bridge to our development team, supporting all aspects of the post‑sale lifecycle: deployment of our platform, client partnership, onboarding, collaboration with Kalepa’s development team, cross‑sell/upsell, and renewal.
In this role, you will own client partnerships and contribute to the development of Kalepa’s Client Success function, reporting to the VP who leads the group. Kalepa’s clients include some of the largest insurance carriers in the US, regional carriers, and MGAs. You will ensure that Kalepa’s clients achieve the highest levels of satisfaction, deliver value that drives retention and revenue expansion, and actively support the development of a world‑class team. Travel to clients will be required and encouraged when practicable.
Specific elements of the role include:
Master Kalepa’s SaaS platform
Own end‑to‑end deployment and configuration of Kalepa’s SaaS platform from kickoff through go‑live
Build trusted relationships with client stakeholders across technical, operational, and executive teams
Prepare and deliver presentations to C‑level executives
Plan, execute, and lead client user training
Leverage large datasets to analyze the impact on client KPIs
Coordinate with Kalepa’s Product team to support product growth via issue identification, remediation tracking, and enhancement drafting
About you:
You have 5+ years of client‑facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience.
You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer.
You have a strong analytical and technical foundation, are commercially oriented and data‑driven.
You are excited about bringing a world‑class solution to clients to rapidly grow ARR. You love being the customer’s voice.
You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication.
InsurTech or FinTech experience
Experience at a venture‑backed startup during a period of hypergrowth
What you’ll get:
Competitive salary (based on experience level).
Significant equity options package.
401(k) plan with employer match (regardless of employee contribution).
Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others.
Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
20 days of PTO a year.
Healthy living/gym stipend, mobile phone bill stipend.
Continuing education credits.
* The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.
#J-18808-Ljbffr