SuperSonic POS
SuperSonic POS Customer Success Representative (CSR) Tampa, FL·Full time
The Customer Success Representative (CSR) proactively engages existing merchants through outbound outreach to drive product adoption, introduce new features, and support ongoing success on the SuperSonic POS platform. This is a support-first role with bonus eligibility tied to feature adoption and merchant engagement, not inbound support or new sales.
About SuperSonic POS SuperSonic POS is a retail technology company that provides a unified point-of-sale (POS), payments, and cloud back-office platform for high-volume businesses such as convenience stores, liquor stores, and specialty retailers. Headquartered in Tampa, Florida, SuperSonic provides modern POS hardware, cloud back-office software, integrated payments, and AI-powered business tools. From liquor stores to convenience shops, SuperSonic helps retailers streamline operations, prevent shrink, and unlock enterprise-grade insights all at an affordable price.
Description Customer Success Representative (CSR) Location:
Tampa, FL (In-Office)
Compensation:
$25 per hour + performance-based bonuses
Department:
Customer Success / Operations
Employment Type:
Full-Time, Hourly
About SuperSonic POS SuperSonic POS is a fast-growing all-in-one point-of-sale and payments platform serving convenience stores, smoke shops, liquor stores, independent grocers, and specialty retailers nationwide. We help merchants get long-term value from our platform through hands‑on support, feature adoption, and ongoing guidance.
Role Summary The Customer Success Representative (CSR) is responsible for proactively engaging existing merchants to support product adoption, introduce new features and releases, and ensure continued success with the SuperSonic POS platform.
This role focuses on outbound communication to current customers, not inbound support queues. It is a support-first, expansion-aware role with eligibility for performance-based bonuses tied to feature adoption and merchant engagement.
Core Responsibilities Proactive Merchant Engagement
Conduct outbound calls, messages, and follow-ups with existing merchants
Check in on merchant health, usage, and satisfaction
Identify opportunities to improve workflows or platform adoption
Maintain consistent, professional communication with merchants
Feature Adoption & Upsell Support
Introduce and explain newly released features, enhancements, and tools
Recommend relevant add-ons or upgrades based on merchant needs
Assist merchants with enabling, configuring, or adopting new features
Support feature rollout campaigns in coordination with Product and Marketing
Drive adoption through value-based conversations (no high-pressure sales)
Account Care & Retention
Monitor merchant engagement and flag at-risk accounts
Proactively follow up after releases, updates, or issue resolutions
Reinforce best practices to improve merchant outcomes
Support retention through education and relationship building
Documentation & Internal Coordination
Document all merchant interactions, outreach, and outcomes
Track feature activations and merchant feedback
Coordinate with internal teams (Support, QA, Product, Finance) as needed
Performance & Incentives
Base pay:
$25/hour
Bonus eligibility
tied to:
Feature activations and adoption
Merchant engagement and retention metrics
Quality of documentation and follow-through
Bonus plans are separate from base pay and may evolve over time.
This role focuses on
existing merchants only .
Qualifications & Skills
1–3+ years in customer success, account management, or merchant support
Comfortable with outbound calls and proactive follow-ups
Strong communication and relationship‑building skills
Ability to explain product value clearly and confidently
Organized, detail-oriented, and process-driven
Professional, reliable, and customer-focused
Bilingual or multilingual abilities preferred, but not required
Full-time, hourly role
Structured outreach schedules with reasonable flexibility
Focus on sustainable workloads and consistent merchant coverage
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About SuperSonic POS SuperSonic POS is a retail technology company that provides a unified point-of-sale (POS), payments, and cloud back-office platform for high-volume businesses such as convenience stores, liquor stores, and specialty retailers. Headquartered in Tampa, Florida, SuperSonic provides modern POS hardware, cloud back-office software, integrated payments, and AI-powered business tools. From liquor stores to convenience shops, SuperSonic helps retailers streamline operations, prevent shrink, and unlock enterprise-grade insights all at an affordable price.
Description Customer Success Representative (CSR) Location:
Tampa, FL (In-Office)
Compensation:
$25 per hour + performance-based bonuses
Department:
Customer Success / Operations
Employment Type:
Full-Time, Hourly
About SuperSonic POS SuperSonic POS is a fast-growing all-in-one point-of-sale and payments platform serving convenience stores, smoke shops, liquor stores, independent grocers, and specialty retailers nationwide. We help merchants get long-term value from our platform through hands‑on support, feature adoption, and ongoing guidance.
Role Summary The Customer Success Representative (CSR) is responsible for proactively engaging existing merchants to support product adoption, introduce new features and releases, and ensure continued success with the SuperSonic POS platform.
This role focuses on outbound communication to current customers, not inbound support queues. It is a support-first, expansion-aware role with eligibility for performance-based bonuses tied to feature adoption and merchant engagement.
Core Responsibilities Proactive Merchant Engagement
Conduct outbound calls, messages, and follow-ups with existing merchants
Check in on merchant health, usage, and satisfaction
Identify opportunities to improve workflows or platform adoption
Maintain consistent, professional communication with merchants
Feature Adoption & Upsell Support
Introduce and explain newly released features, enhancements, and tools
Recommend relevant add-ons or upgrades based on merchant needs
Assist merchants with enabling, configuring, or adopting new features
Support feature rollout campaigns in coordination with Product and Marketing
Drive adoption through value-based conversations (no high-pressure sales)
Account Care & Retention
Monitor merchant engagement and flag at-risk accounts
Proactively follow up after releases, updates, or issue resolutions
Reinforce best practices to improve merchant outcomes
Support retention through education and relationship building
Documentation & Internal Coordination
Document all merchant interactions, outreach, and outcomes
Track feature activations and merchant feedback
Coordinate with internal teams (Support, QA, Product, Finance) as needed
Performance & Incentives
Base pay:
$25/hour
Bonus eligibility
tied to:
Feature activations and adoption
Merchant engagement and retention metrics
Quality of documentation and follow-through
Bonus plans are separate from base pay and may evolve over time.
This role focuses on
existing merchants only .
Qualifications & Skills
1–3+ years in customer success, account management, or merchant support
Comfortable with outbound calls and proactive follow-ups
Strong communication and relationship‑building skills
Ability to explain product value clearly and confidently
Organized, detail-oriented, and process-driven
Professional, reliable, and customer-focused
Bilingual or multilingual abilities preferred, but not required
Full-time, hourly role
Structured outreach schedules with reasonable flexibility
Focus on sustainable workloads and consistent merchant coverage
#J-18808-Ljbffr