Empathy
About Empathy
Empathy is transforming the way families navigate life’s most difficult times – from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. Today we support over 45 million people across North America and have raised $160 million in funding from top‑tier investors, including General Catalyst, Index Ventures, Adams Street, Aleph, and Entreé Capital.
Care Team The Empathy Care Team is a cornerstone of our app and services. We’re looking for a compassionate, self‑starting, organized, and collaborative Care Outreach Associate to be a member of our growing Care Team. Your role will involve reaching out to eligible families via phone call to guide them through the onboarding process, describe our services, and serve as the first touchpoint for families.
About the Role This fully remote position is ideal for individuals who thrive in an autonomous environment. You will spend the majority of each workday making outbound phone calls to eligible families, guiding them through onboarding, and introducing them to our services. This is a high‑volume, metrics‑driven role that requires persistence, organization, and a warm, clear communication style.
Hours Monday through Friday, starting between 9:00 and 10:00 AM ET. 8.5 hours per day, including a 30‑minute unpaid meal break and paid rest breaks.
In This Role You Will
Make a high volume of outbound phone calls each day to connect with eligible families and introduce them to Empathy’s services.
Serve as the first point of contact for families and build immediate trust through thoughtful, compassionate communication.
Use product knowledge and a user‑centered approach to guide each family through their onboarding experience.
During designated shifts, answer inbound calls and respond to inquiries with care and accuracy.
Collaborate with teammates and share user feedback to continuously improve the user experience.
Meet daily and monthly call volume and quality‑based performance goals.
Requirements What we’re looking for
Required
At least 2 years of work experience, preferably within a customer‑facing role.
A people person who easily connects with others and delights in helping solve problems and creating great user experiences.
A desire to work at a high‑growth, early‑stage startup.
A self‑motivated individual who takes a high level of ownership and accountability.
Strong verbal and written communication skills, and a high level of empathy when speaking with clients over the phone.
Ability to thrive in an ambiguous environment.
Mission‑driven with a passion for helping families dealing with loss and other challenging life events.
Preferred
Experience in high‑volume outbound dialer‑based sales roles and/or customer service environments that require patience and persistence.
Knowledge of lead generation and a good grasp of how to positively influence prospects.
Experience using Slack, Zoom, Google Suite, Zendesk, Aircall, and other common software tools.
Compensation
Hourly rate: $21.50 /hour plus a monthly bonus target of $1,000 for meeting call volume, quality, and performance goals (paid quarterly).
Exceptional performers may earn above the $1,000 monthly bonus target.
Additional Perks and Benefits
Company equity in a high‑growth startup.
Annual remote‑work and wellness stipends.
Generous paid time off, including company holidays, vacation days, and paid leaves.
Paid bereavement leave.
Comprehensive health insurance coverage.
Retirement savings plan with employer matching.
Application Process Candidates will participate in a multi‑stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process.
Equal Opportunity Employer Statement At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal‑opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.
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Care Team The Empathy Care Team is a cornerstone of our app and services. We’re looking for a compassionate, self‑starting, organized, and collaborative Care Outreach Associate to be a member of our growing Care Team. Your role will involve reaching out to eligible families via phone call to guide them through the onboarding process, describe our services, and serve as the first touchpoint for families.
About the Role This fully remote position is ideal for individuals who thrive in an autonomous environment. You will spend the majority of each workday making outbound phone calls to eligible families, guiding them through onboarding, and introducing them to our services. This is a high‑volume, metrics‑driven role that requires persistence, organization, and a warm, clear communication style.
Hours Monday through Friday, starting between 9:00 and 10:00 AM ET. 8.5 hours per day, including a 30‑minute unpaid meal break and paid rest breaks.
In This Role You Will
Make a high volume of outbound phone calls each day to connect with eligible families and introduce them to Empathy’s services.
Serve as the first point of contact for families and build immediate trust through thoughtful, compassionate communication.
Use product knowledge and a user‑centered approach to guide each family through their onboarding experience.
During designated shifts, answer inbound calls and respond to inquiries with care and accuracy.
Collaborate with teammates and share user feedback to continuously improve the user experience.
Meet daily and monthly call volume and quality‑based performance goals.
Requirements What we’re looking for
Required
At least 2 years of work experience, preferably within a customer‑facing role.
A people person who easily connects with others and delights in helping solve problems and creating great user experiences.
A desire to work at a high‑growth, early‑stage startup.
A self‑motivated individual who takes a high level of ownership and accountability.
Strong verbal and written communication skills, and a high level of empathy when speaking with clients over the phone.
Ability to thrive in an ambiguous environment.
Mission‑driven with a passion for helping families dealing with loss and other challenging life events.
Preferred
Experience in high‑volume outbound dialer‑based sales roles and/or customer service environments that require patience and persistence.
Knowledge of lead generation and a good grasp of how to positively influence prospects.
Experience using Slack, Zoom, Google Suite, Zendesk, Aircall, and other common software tools.
Compensation
Hourly rate: $21.50 /hour plus a monthly bonus target of $1,000 for meeting call volume, quality, and performance goals (paid quarterly).
Exceptional performers may earn above the $1,000 monthly bonus target.
Additional Perks and Benefits
Company equity in a high‑growth startup.
Annual remote‑work and wellness stipends.
Generous paid time off, including company holidays, vacation days, and paid leaves.
Paid bereavement leave.
Comprehensive health insurance coverage.
Retirement savings plan with employer matching.
Application Process Candidates will participate in a multi‑stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process.
Equal Opportunity Employer Statement At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal‑opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.
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