VCU Health
Patient Access Representative - Stoney Point - Days
VCU Health, Richmond, Virginia, United States, 23214
Overview
$1,000 Sign On Bonus for offers accepted by November 30, 2025. Terms and Conditions apply
The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.
Responsibilities
Handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures.
Secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility; enter information into appropriate systems; collect co-pay (if applicable).
Assist with financial counseling and financial clearance, as necessary.
Licensure/Certification/Registration Requirements for Hire: N/A Requirements for continued employment: N/A
Experience Experience REQUIRED:
Previous experience with computers, Microsoft Office software and navigating the Internet.
Previous experience keyboarding with the ability to type 40 words per minute.
Experience PREFERRED:
Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
Previous work experience in a healthcare setting and knowledge of medical terminology.
Education/Training REQUIRED: High school graduate or GED
PREFERRED: Associate's or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.
Independent action
Able to perform daily activities with minimal supervision: being self directed in the accomplishment of routine activities.
Issues that involve violation of VCUHS policy or procedures that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue.
Performs daily activities with minimal supervision.
Notifies supervisor of issues involving violation of VCUHS policies or procedures.
Functions in a self-directed manner to accomplishments of routine activities.
Supervisory Supervisory responsibilities (if applicable): N/A
Additional position requirements
Depending on assignment, may be required to work off-shifts and/or weekends and holidays.
Incumbents may be considered essential depending on departmental assignment.
Ages Age Specific groups served: All
Physical Requirements Physical: Lifting less than 20 lbs. Lifting 50-100 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change
EEO/Compliance EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
#J-18808-Ljbffr
The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.
Responsibilities
Handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures.
Secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility; enter information into appropriate systems; collect co-pay (if applicable).
Assist with financial counseling and financial clearance, as necessary.
Licensure/Certification/Registration Requirements for Hire: N/A Requirements for continued employment: N/A
Experience Experience REQUIRED:
Previous experience with computers, Microsoft Office software and navigating the Internet.
Previous experience keyboarding with the ability to type 40 words per minute.
Experience PREFERRED:
Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
Previous work experience in a healthcare setting and knowledge of medical terminology.
Education/Training REQUIRED: High school graduate or GED
PREFERRED: Associate's or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.
Independent action
Able to perform daily activities with minimal supervision: being self directed in the accomplishment of routine activities.
Issues that involve violation of VCUHS policy or procedures that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue.
Performs daily activities with minimal supervision.
Notifies supervisor of issues involving violation of VCUHS policies or procedures.
Functions in a self-directed manner to accomplishments of routine activities.
Supervisory Supervisory responsibilities (if applicable): N/A
Additional position requirements
Depending on assignment, may be required to work off-shifts and/or weekends and holidays.
Incumbents may be considered essential depending on departmental assignment.
Ages Age Specific groups served: All
Physical Requirements Physical: Lifting less than 20 lbs. Lifting 50-100 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change
EEO/Compliance EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
#J-18808-Ljbffr