Chadwell Supply
Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry with 29 branches nationwide. We are currently searching for an enthusiastic and energetic Customer Service Representative.
Benefits
Competitive pay at $18 per hour.
Full‑time, Monday‑Friday, 9 am‑6 pm (adjusted to 10 am‑7 pm during daylight savings).
Guaranteed 40 hours per week with hybrid opportunities available after training and no weekends.
Full benefits package: medical, dental, vision, life insurance, disability, 401(k), 104 hours of paid time off accrual, complimentary gym access, meal prep services, and more.
Employee discount program.
Long‑term career opportunities: many leaders began at Chadwell Supply and grew to management roles across our 29 branches.
Named National Apartment Association’s 2025 Top Employer in the Supplier Category.
Recognised as a Top Company in the USA for 2022‑2025.
Overview The Customer Service Representative will handle inbound calls from specified queues and process quotes, orders, returns, credit card authorisations, history requests, and reports. The role collaborates closely with warehouse staff, account managers and branch managers to expedite escalated calls.
Qualifications
At least 18 years of age.
Proficient with Microsoft Outlook, Excel and SalesPad.
Strong data entry skills and ability to extract information on orders and accounts.
Process analysis and improvement skills.
Ability to multi‑task amid frequent interruptions.
Financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
High school diploma or equivalent; some college recommended.
Average computer literacy and experience.
Responsibilities
Process stock orders, quotes, and returns accurately.
Provide substitutes for items placed on back‑order if requested.
Process credit card authorisations on open orders.
Communicate directly with sales team, managers and warehouse personnel to resolve conflicts.
Answer calls with a clear, friendly tone.
Read and obey all notes on accounts related to account handling.
Acknowledge and reply to all emails as they arrive.
Participate in lunch & learns and other product‑knowledge opportunities.
Remain logged into queues during business hours.
Location: Phoenix, AZ. Salary range: $35 000 – $55 000 per annum.
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Benefits
Competitive pay at $18 per hour.
Full‑time, Monday‑Friday, 9 am‑6 pm (adjusted to 10 am‑7 pm during daylight savings).
Guaranteed 40 hours per week with hybrid opportunities available after training and no weekends.
Full benefits package: medical, dental, vision, life insurance, disability, 401(k), 104 hours of paid time off accrual, complimentary gym access, meal prep services, and more.
Employee discount program.
Long‑term career opportunities: many leaders began at Chadwell Supply and grew to management roles across our 29 branches.
Named National Apartment Association’s 2025 Top Employer in the Supplier Category.
Recognised as a Top Company in the USA for 2022‑2025.
Overview The Customer Service Representative will handle inbound calls from specified queues and process quotes, orders, returns, credit card authorisations, history requests, and reports. The role collaborates closely with warehouse staff, account managers and branch managers to expedite escalated calls.
Qualifications
At least 18 years of age.
Proficient with Microsoft Outlook, Excel and SalesPad.
Strong data entry skills and ability to extract information on orders and accounts.
Process analysis and improvement skills.
Ability to multi‑task amid frequent interruptions.
Financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
High school diploma or equivalent; some college recommended.
Average computer literacy and experience.
Responsibilities
Process stock orders, quotes, and returns accurately.
Provide substitutes for items placed on back‑order if requested.
Process credit card authorisations on open orders.
Communicate directly with sales team, managers and warehouse personnel to resolve conflicts.
Answer calls with a clear, friendly tone.
Read and obey all notes on accounts related to account handling.
Acknowledge and reply to all emails as they arrive.
Participate in lunch & learns and other product‑knowledge opportunities.
Remain logged into queues during business hours.
Location: Phoenix, AZ. Salary range: $35 000 – $55 000 per annum.
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