Home Instead
Service and Scheduling Coordinator
Join Home Instead as a Scheduling and Service Coordinator. Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
What We Offer
Expected salary 33,280-37,440k a year
10 paid holidays each year
12 days of PTO for first year increases with tenure
A meaningful career in a vital industry
Opportunity for growth within the company
On-call responsibilities earn additional compensation
401k after one year
Key Responsibilities
Answer calls professionally and knowledgeably
Match clients and Caregivers based on needs, skills, and location
Maintain schedules, fostering quality matches and strong relationships
Monitor, mediate, and log activities in our software system
Ensure accurate client and Caregiver records
Address client and Caregiver concerns as needed
Communicate openly with colleagues, Caregivers, clients, and family members
Uphold company policies, procedures, and business ethics
Perform caregiving in emergencies if on-call
Key Metrics for Success
Maintains client schedules two weeks in advance for 95% of clients
Maintains updated and accurate Care Pro availability and personnel information
Utilizes 75% of Care Pro availability each week
Uses no more than 3% of total hours per week as un-billable overtime
Submits accurate client invoices and care logs within 14 days of completed billing cycle to LTC insurance companies.
Schedule Monday through Friday 8am-5pm with rotating on call duties.
About Home Instead Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
College degree strongly preferred
High integrity
Excellent customer service skills and eagerness to learn
Strong organizational and typing skills (60 WPM preferred)
Ability to excel in a fast-paced, team-oriented environment
Adaptable and able to act with urgency
Enjoys a sense of humor
Completes criminal background, MVR, drug screen, and reference checks
Passion for working with the aging population
Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite
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What We Offer
Expected salary 33,280-37,440k a year
10 paid holidays each year
12 days of PTO for first year increases with tenure
A meaningful career in a vital industry
Opportunity for growth within the company
On-call responsibilities earn additional compensation
401k after one year
Key Responsibilities
Answer calls professionally and knowledgeably
Match clients and Caregivers based on needs, skills, and location
Maintain schedules, fostering quality matches and strong relationships
Monitor, mediate, and log activities in our software system
Ensure accurate client and Caregiver records
Address client and Caregiver concerns as needed
Communicate openly with colleagues, Caregivers, clients, and family members
Uphold company policies, procedures, and business ethics
Perform caregiving in emergencies if on-call
Key Metrics for Success
Maintains client schedules two weeks in advance for 95% of clients
Maintains updated and accurate Care Pro availability and personnel information
Utilizes 75% of Care Pro availability each week
Uses no more than 3% of total hours per week as un-billable overtime
Submits accurate client invoices and care logs within 14 days of completed billing cycle to LTC insurance companies.
Schedule Monday through Friday 8am-5pm with rotating on call duties.
About Home Instead Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
College degree strongly preferred
High integrity
Excellent customer service skills and eagerness to learn
Strong organizational and typing skills (60 WPM preferred)
Ability to excel in a fast-paced, team-oriented environment
Adaptable and able to act with urgency
Enjoys a sense of humor
Completes criminal background, MVR, drug screen, and reference checks
Passion for working with the aging population
Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite
#J-18808-Ljbffr