PetVet Care Centers, LLC
Customer Service Representative
PetVet Care Centers, LLC, Los Angeles, California, United States, 90079
Full-time Customer Service Representative
PetVet Care Centers' Shatto Veterinary Center is seeking a Customer Service Representative to support our high‑performing organization committed to delivering superior care and exceptional service. The role involves administrative support, customer interaction, and basic veterinary emergency assistance.
Position Overview The Customer Service Representative / Receptionist contributes to the success of a hospital by performing a range of administrative and customer service tasks.
Key Responsibilities
Provides excellent customer service in person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Flexibility in scheduling, including weekends and holidays.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Preferred Skills (Nice to Have)
Some experience in veterinary medicine preferred but training will be provided.
Spanish speaking or Korean speaking preferred.
Schedule Full‑time, 5 days a week.
What We Offer
Medical, dental, and vision insurance.
Paid parental leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team member pet discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range $18 – $22 USD.
About Us PetVet Care Centers is committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1,700+ veterinarians, we deliver high‑quality care while benefiting from shared resources and a strong professional community.
Equal Opportunity Employer PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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Position Overview The Customer Service Representative / Receptionist contributes to the success of a hospital by performing a range of administrative and customer service tasks.
Key Responsibilities
Provides excellent customer service in person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Flexibility in scheduling, including weekends and holidays.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Preferred Skills (Nice to Have)
Some experience in veterinary medicine preferred but training will be provided.
Spanish speaking or Korean speaking preferred.
Schedule Full‑time, 5 days a week.
What We Offer
Medical, dental, and vision insurance.
Paid parental leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team member pet discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range $18 – $22 USD.
About Us PetVet Care Centers is committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1,700+ veterinarians, we deliver high‑quality care while benefiting from shared resources and a strong professional community.
Equal Opportunity Employer PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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