Independent Insurance Brokers & Associates
Commercial Lines Customer Service Representative
Independent Insurance Brokers & Associates, Columbia, South Carolina, United States
Independent Insurance Brokers & Associates is a family‑owned and operated insurance agency with a combined 100+ years of insurance experience & knowledge. You’ll be part of a supportive, growth‑minded team that values integrity, collaboration and community. We take pride in building lasting relationships with our clients and each other.
What We Are Seeking Independent Insurance Brokers & Associates is seeking a
full‑time
experienced
Commercial Lines Customer Service Representative (CSR) who is customer‑focused, detail‑oriented and dedicated to delivering exceptional service to our clients. The ideal candidate will have
experience in commercial lines , strong communication skills, and the ability to manage multiple priorities.
Job Responsibilities
Process policy changes and Endorsements accurately and efficiently to maintain up‑to‑date client records.
Answer client phone calls and emails with professionalism, providing clear and timely responses to questions and service requests.
Prepare and issue Certificates of Insurance, ensuring accuracy and compliance with client and carrier requirements.
Support clients through audit processes by reviewing documentation, answering questions, and coordinating with carriers as needed.
Quote and bind small commercial policies online, demonstrating sound understanding of coverage and attention to detail.
High School Diploma (or Equivalent)
License: Property & Casualty (ANY state)
Minimum of 2 years of CSR experience in Commercial Lines with an independent insurance agency
Ability to work Full Time (37 ½ hours per week) and on a schedule based on
Eastern Standard Time
Preferred Skills
License: Property & Casualty (SC)
Management System:
AMS360
Computer Skills: DocuSign, MS Outlook
Health
Vision
Prescription
Paid Time Off (PTO)
Paid Holidays
401(k)
Life Insurance
Work From Home
Great Team Culture
Seniority level
Associate
Employment type
Full‑time
Job function
General Business and Customer Service
Insurance and Insurance Agencies and Brokerages
Referals increase your chances of interviewing at Independent Insurance Brokers & Associates by 2x.
Base pay range: $45,000.00/yr - $60,000.00/yr
#J-18808-Ljbffr
What We Are Seeking Independent Insurance Brokers & Associates is seeking a
full‑time
experienced
Commercial Lines Customer Service Representative (CSR) who is customer‑focused, detail‑oriented and dedicated to delivering exceptional service to our clients. The ideal candidate will have
experience in commercial lines , strong communication skills, and the ability to manage multiple priorities.
Job Responsibilities
Process policy changes and Endorsements accurately and efficiently to maintain up‑to‑date client records.
Answer client phone calls and emails with professionalism, providing clear and timely responses to questions and service requests.
Prepare and issue Certificates of Insurance, ensuring accuracy and compliance with client and carrier requirements.
Support clients through audit processes by reviewing documentation, answering questions, and coordinating with carriers as needed.
Quote and bind small commercial policies online, demonstrating sound understanding of coverage and attention to detail.
High School Diploma (or Equivalent)
License: Property & Casualty (ANY state)
Minimum of 2 years of CSR experience in Commercial Lines with an independent insurance agency
Ability to work Full Time (37 ½ hours per week) and on a schedule based on
Eastern Standard Time
Preferred Skills
License: Property & Casualty (SC)
Management System:
AMS360
Computer Skills: DocuSign, MS Outlook
Health
Vision
Prescription
Paid Time Off (PTO)
Paid Holidays
401(k)
Life Insurance
Work From Home
Great Team Culture
Seniority level
Associate
Employment type
Full‑time
Job function
General Business and Customer Service
Insurance and Insurance Agencies and Brokerages
Referals increase your chances of interviewing at Independent Insurance Brokers & Associates by 2x.
Base pay range: $45,000.00/yr - $60,000.00/yr
#J-18808-Ljbffr