Baseline Fitness
Customer Service Representative Nights and Weekend
Baseline Fitness, Colorado Springs, Colorado, United States, 80509
Customer Service Representative (Nights and Weekend)
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet and meet potential members, providing a great customer experience.
Handle front‑desk related tasks.
Answer phone calls in a polite and friendly manner to assist with questions or concerns.
Takes information calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes, and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift up to 50 lbs. less than 30% of the time
Benefits
Bonus based on performance
Free uniforms
Opportunity for advancement
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Compensation $15.20 per hour
LinkedIn Planet Fitness - PF Baseline Fitness
About Us Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. As one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, Planet Fitness is always looking for talented individuals to join our team and help nurture the Judgement Free Zone®.
EEO Statement Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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Essential Duties and Responsibilities
Greet and meet potential members, providing a great customer experience.
Handle front‑desk related tasks.
Answer phone calls in a polite and friendly manner to assist with questions or concerns.
Takes information calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes, and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift up to 50 lbs. less than 30% of the time
Benefits
Bonus based on performance
Free uniforms
Opportunity for advancement
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Compensation $15.20 per hour
LinkedIn Planet Fitness - PF Baseline Fitness
About Us Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. As one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, Planet Fitness is always looking for talented individuals to join our team and help nurture the Judgement Free Zone®.
EEO Statement Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
#J-18808-Ljbffr