Atkore
Customer Service Representative – Atkore
Join to apply for the Customer Service Representative role at Atkore.
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
This is an on‑site position that will be located in Dallas, TX; Eugene, OR; Louisville, KY; or Tampa, FL.
Responsibilities
Processing orders, quotes, credits, returns applications and other requests
Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
Obtaining and evaluating all relevant information to handle inquiries and complaints promptly
Answering basic technical inquiries
Directing advanced technical requests and other unresolved issues to the appropriate resource
Managing customer accounts
Promptly responding and assisting customers with damaged shipments and/or mis‑shipments
Keeping good records of customer interactions and transactions
Communicating and coordinating with internal departments and outside vendors
Monitoring product stocking levels and inventory turns
Reviewing all product requirements and compiling into efficient manufacturing schedules that optimize cost, customer service, and machine utilization
Performing other related duties as assigned
What you’ll bring
High School diploma or equivalent
Minimum two years business experience in a manufacturing or electrical customer service environment preferred
Computer literacy and experience with Windows, Excel, Word, and Outlook
Ability to manage a variety of concurrent tasks in a fast‑paced work environment
Time management, planning, and organizational skills
Effective decision making and problem solving abilities
Excellent interpersonal and communications skills
Strong initiative and adaptability to change
Must be able to thrive in a team environment
All associates must embrace and foster an environment that supports Atkore’s core values of Integrity, Respect, Excellence, Teamwork and Accountability
Within 3 months you’ll
Complete Atkore’s onboarding and immersion program.
Gain an understanding of how your role ties into Atkore’s mission and strategic plan.
Perform basic order inquiry, entry, and order follow‑up activities.
Within 6 months you’ll
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the department’s daily KPI metrics.
Audit shipments for on‑time delivery and reconcile inventory and pricing discrepancies.
Atkore is a six‑time Great Place to Work® certified company and a four‑time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short‑term and long‑term disability insurance
401(k)
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
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Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
This is an on‑site position that will be located in Dallas, TX; Eugene, OR; Louisville, KY; or Tampa, FL.
Responsibilities
Processing orders, quotes, credits, returns applications and other requests
Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
Obtaining and evaluating all relevant information to handle inquiries and complaints promptly
Answering basic technical inquiries
Directing advanced technical requests and other unresolved issues to the appropriate resource
Managing customer accounts
Promptly responding and assisting customers with damaged shipments and/or mis‑shipments
Keeping good records of customer interactions and transactions
Communicating and coordinating with internal departments and outside vendors
Monitoring product stocking levels and inventory turns
Reviewing all product requirements and compiling into efficient manufacturing schedules that optimize cost, customer service, and machine utilization
Performing other related duties as assigned
What you’ll bring
High School diploma or equivalent
Minimum two years business experience in a manufacturing or electrical customer service environment preferred
Computer literacy and experience with Windows, Excel, Word, and Outlook
Ability to manage a variety of concurrent tasks in a fast‑paced work environment
Time management, planning, and organizational skills
Effective decision making and problem solving abilities
Excellent interpersonal and communications skills
Strong initiative and adaptability to change
Must be able to thrive in a team environment
All associates must embrace and foster an environment that supports Atkore’s core values of Integrity, Respect, Excellence, Teamwork and Accountability
Within 3 months you’ll
Complete Atkore’s onboarding and immersion program.
Gain an understanding of how your role ties into Atkore’s mission and strategic plan.
Perform basic order inquiry, entry, and order follow‑up activities.
Within 6 months you’ll
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the department’s daily KPI metrics.
Audit shipments for on‑time delivery and reconcile inventory and pricing discrepancies.
Atkore is a six‑time Great Place to Work® certified company and a four‑time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short‑term and long‑term disability insurance
401(k)
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
#J-18808-Ljbffr