SBH Fashion
E-commerce Customer Service Associate, USA
We have an amazing opportunity for a highly engaged professional looking to build a career in luxury apparel digital sales. Ours is a global apparel brand with extraordinary heritage and a strong international presence across Europe, Australia and North America.
The role offers the opportunity to be a part of a very special and close-knit team, all of whom meet at the intersection of respect, collaboration, drive to achieve goals, and have fun in doing so.
Key Responsibilities
Manage all customer orders, emails, and phone calls to ensure high level of customer satisfaction
Provide fit consultations for customers via phone and email
Provide product recommendations to customers based on their needs/desires
Manage all customer returns in-house (maintain return log, process refunds, repackage product and break down boxes)
Maintain relationships with the warehouse and IT teams (manage order flow, review inventory, shipments, etc.)
Set up marketing promotions such as private sales (change prices and update T&C and promotional banners)
Program all marketing emails with email platform
Place orders for influencers, partnerships, gifting, replacements, sweepstakes winners
Resolve payment issues and manage fraud cases
Update website as needed (product information content, merchandising, images optimization of product placement, coupon codes, sweepstakes, and copy)
Qualifications & Requirements
1+ year of experience in a customer service role, preferably in the premium or luxury apparel industry (lingerie & bra fitting experience a plus)
Tech-savvy with high proficiency in Microsoft Office, Shopify
Strong analytical and organizational skills with excellent attention to detail
Self-motivated, resourceful, and excellent follow-through on tasks
A positive attitude and the ability to communicate with a respectful and upbeat disposition
Bachelor's degree preferred
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at SBH Fashion by 2x
Get notified about new Customer Service Specialist jobs in
New York, NY .
#J-18808-Ljbffr
The role offers the opportunity to be a part of a very special and close-knit team, all of whom meet at the intersection of respect, collaboration, drive to achieve goals, and have fun in doing so.
Key Responsibilities
Manage all customer orders, emails, and phone calls to ensure high level of customer satisfaction
Provide fit consultations for customers via phone and email
Provide product recommendations to customers based on their needs/desires
Manage all customer returns in-house (maintain return log, process refunds, repackage product and break down boxes)
Maintain relationships with the warehouse and IT teams (manage order flow, review inventory, shipments, etc.)
Set up marketing promotions such as private sales (change prices and update T&C and promotional banners)
Program all marketing emails with email platform
Place orders for influencers, partnerships, gifting, replacements, sweepstakes winners
Resolve payment issues and manage fraud cases
Update website as needed (product information content, merchandising, images optimization of product placement, coupon codes, sweepstakes, and copy)
Qualifications & Requirements
1+ year of experience in a customer service role, preferably in the premium or luxury apparel industry (lingerie & bra fitting experience a plus)
Tech-savvy with high proficiency in Microsoft Office, Shopify
Strong analytical and organizational skills with excellent attention to detail
Self-motivated, resourceful, and excellent follow-through on tasks
A positive attitude and the ability to communicate with a respectful and upbeat disposition
Bachelor's degree preferred
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at SBH Fashion by 2x
Get notified about new Customer Service Specialist jobs in
New York, NY .
#J-18808-Ljbffr