Zurich Insurance
CFA Customer Service Coordinator – Zurich Insurance
Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services. With global service centers placed strategically around the globe, our 24/7 multilingual team is always ready to assist when customers experience travel issues—from lost luggage or minor inconveniences to medical emergencies or life‑threatening events.
Zurich North America is seeking a CFA Customer Service Coordinator to join our Group in North America. In this role, you will be the front‑line of customer support, coordinating risk mitigation activities that ensure Aon's CareFree guests are well‑cared for while traveling abroad and cruising. You will work closely with Zurich Travel's Medical and Security teams, Travel Desk, and a leadership team across Risk Management, Medical, Military, NGO, and Federal agencies.
Responsibilities
Provide telephone support and emergency evacuation services in response to client requests.
Use appropriate resources to provide referrals to clients according to their requests.
Coordinate the management of each client’s travel emergencies, flight cancellations, delays, trip interruptions and cancellations, baggage delays, and related travel assistance events.
Monitor the status of patients and regularly report the situation to the family and/or fellow travelers of the insured.
Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team.
Document the entire management of each case.
Provide telephone and document translation services through applicable providers.
Send and receive faxes, e‑mails, and support inbound/outbound SMS communications.
Make assessments and file claims on behalf of the client.
Work with and support the Provider Network Group by adding and evaluating new service and existing service providers.
Basic Qualifications
English required.
Experience in customer service or direct customer interaction (e.g., airline, inside/outside sales).
Excellent telephone communication and computer skills.
Excellent verbal and written use of the language.
Ability to multitask in a fast‑paced environment.
Basic skills to analyze costs and optimize services.
Strong orientation to problem solving and ability to find solutions in situations where there is no precedent. Ability to work under pressure.
Preferred Qualifications
Bilingual in Spanish, and/or multilingual in Spanish and Portuguese or Spanish and French (a plus, but not required).
Contact center experience preferred, but not exclusive.
Health care experience preferred, but not exclusive.
Nearest Major Market : Houston
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations.
Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet.
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Zurich North America is seeking a CFA Customer Service Coordinator to join our Group in North America. In this role, you will be the front‑line of customer support, coordinating risk mitigation activities that ensure Aon's CareFree guests are well‑cared for while traveling abroad and cruising. You will work closely with Zurich Travel's Medical and Security teams, Travel Desk, and a leadership team across Risk Management, Medical, Military, NGO, and Federal agencies.
Responsibilities
Provide telephone support and emergency evacuation services in response to client requests.
Use appropriate resources to provide referrals to clients according to their requests.
Coordinate the management of each client’s travel emergencies, flight cancellations, delays, trip interruptions and cancellations, baggage delays, and related travel assistance events.
Monitor the status of patients and regularly report the situation to the family and/or fellow travelers of the insured.
Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team.
Document the entire management of each case.
Provide telephone and document translation services through applicable providers.
Send and receive faxes, e‑mails, and support inbound/outbound SMS communications.
Make assessments and file claims on behalf of the client.
Work with and support the Provider Network Group by adding and evaluating new service and existing service providers.
Basic Qualifications
English required.
Experience in customer service or direct customer interaction (e.g., airline, inside/outside sales).
Excellent telephone communication and computer skills.
Excellent verbal and written use of the language.
Ability to multitask in a fast‑paced environment.
Basic skills to analyze costs and optimize services.
Strong orientation to problem solving and ability to find solutions in situations where there is no precedent. Ability to work under pressure.
Preferred Qualifications
Bilingual in Spanish, and/or multilingual in Spanish and Portuguese or Spanish and French (a plus, but not required).
Contact center experience preferred, but not exclusive.
Health care experience preferred, but not exclusive.
Nearest Major Market : Houston
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations.
Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet.
#J-18808-Ljbffr