American Airlines
Customer Assistance Representative Full Time
American Airlines, New Orleans, Louisiana, United States, 70123
Customer Assistance Representative – Full Time
Overview: American Airlines is seeking a Full Time Customer Assistance Representative at Louis Armstrong New Orleans International Airport. The terms and conditions are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of the CWA-IBT union workgroup, you must submit a transfer request via https://transfer.aa.com and not apply to this job posting. This posting will remain active until at least 01-14-26.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. You’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Why you\'ll love this job The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.
What you\'ll do The following are essential functions of the job. There may be additional essential and non-essential duties, and management may modify the job as needed while observing legal and collective bargaining obligations.
Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure compliance with safety policies and procedures
Assist customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Service and maintain kiosk machines (e.g., load paper, clean surfaces)
Troubleshoot kiosk technology issues and coordinate with IT for issues requiring additional servicing
Verify that customers’ carry-on baggage complies with FAA/American Airlines policies
Verify and clear travel documents (e.g., passports, visas) for international travel (Timatic database in kiosk)
Assist customers with checked baggage processing (e.g., credit card transactions, self-tagging, weight verification)
Queue lines in ticket counter areas based on departure times or needed assistance
Activate self-tagged baggage at the activation station
Move baggage within the ticket counter area (e.g., to belt, oversized baggage location)
Assist customers with checking assistive devices, sporting equipment, and other oversized items
Refer customers to customer service agents when appropriate
Perform clearance and verification of documents at kiosks
Assist with the physical movement of non-ambulatory customers during boarding, deplaning, or movement through the gate and terminal
Assist unaccompanied minors with boarding, deplaning, or other transportation needs
Provide customers with gate information and directions
Perform paging activities (e.g., to announce forgotten items or ask customers to return to locked bags) at some airports
Possibly perform additional related duties as deemed operationally necessary by management in line with the collective bargaining agreement
Report to position on time, as scheduled, at your assigned station, including mandatory overtime, varying shifts, weekends, and holidays; complete job-relevant trainings
Adhere to government regulations (DOT, FAA, TSA) and company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you\'ll need for success Minimum Qualifications - Education & Prior Job Experience
High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
FAA background checks to qualify for unescorted access to SIDA (if applicable)
Ability to secure appropriate airport authority and/or US Customs security badges (if applicable)
Authorized to work in the U.S.
Preferred Qualifications - Education & Prior Job Experience
Working knowledge of Sabre or other Passenger Service System
Previous face-to-face Customer Service experience
Experience working in a fast-paced environment
What you\'ll get Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Access to 365 destinations on more than 6,800 daily flights across our global network
Health Benefits: Benefits from day one, including health, dental, prescription and vision
Wellness Programs: Tools, resources and support to stay well
401(k) Program: Available upon hire; employer contributions after one year for some workgroups
Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American Inclusion and diversity are the foundation of the dynamic workforce at American Airlines. We offer Employee Resource Groups to connect team members with customers, suppliers and communities, helping everyone reach their potential and contribute to an inclusive environment.
Travel to the interview and relocation expenses are the candidate’s responsibility.
aa.com
Privacy Policy
View All Jobs
Accessibility Policy
EEO - Affirmative Action Policy
Discrimination and all unlawful harassment is not tolerated. We encourage success based on merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We comply with laws prohibiting discrimination. American Airlines, Inc. may consider qualified applicants with criminal histories. ©2025 American Airlines, Inc. All applications will be submitted through this site; no payment is required at any time during the application process.
#J-18808-Ljbffr
Overview: American Airlines is seeking a Full Time Customer Assistance Representative at Louis Armstrong New Orleans International Airport. The terms and conditions are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of the CWA-IBT union workgroup, you must submit a transfer request via https://transfer.aa.com and not apply to this job posting. This posting will remain active until at least 01-14-26.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. You’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Why you\'ll love this job The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.
What you\'ll do The following are essential functions of the job. There may be additional essential and non-essential duties, and management may modify the job as needed while observing legal and collective bargaining obligations.
Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure compliance with safety policies and procedures
Assist customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Service and maintain kiosk machines (e.g., load paper, clean surfaces)
Troubleshoot kiosk technology issues and coordinate with IT for issues requiring additional servicing
Verify that customers’ carry-on baggage complies with FAA/American Airlines policies
Verify and clear travel documents (e.g., passports, visas) for international travel (Timatic database in kiosk)
Assist customers with checked baggage processing (e.g., credit card transactions, self-tagging, weight verification)
Queue lines in ticket counter areas based on departure times or needed assistance
Activate self-tagged baggage at the activation station
Move baggage within the ticket counter area (e.g., to belt, oversized baggage location)
Assist customers with checking assistive devices, sporting equipment, and other oversized items
Refer customers to customer service agents when appropriate
Perform clearance and verification of documents at kiosks
Assist with the physical movement of non-ambulatory customers during boarding, deplaning, or movement through the gate and terminal
Assist unaccompanied minors with boarding, deplaning, or other transportation needs
Provide customers with gate information and directions
Perform paging activities (e.g., to announce forgotten items or ask customers to return to locked bags) at some airports
Possibly perform additional related duties as deemed operationally necessary by management in line with the collective bargaining agreement
Report to position on time, as scheduled, at your assigned station, including mandatory overtime, varying shifts, weekends, and holidays; complete job-relevant trainings
Adhere to government regulations (DOT, FAA, TSA) and company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you\'ll need for success Minimum Qualifications - Education & Prior Job Experience
High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
FAA background checks to qualify for unescorted access to SIDA (if applicable)
Ability to secure appropriate airport authority and/or US Customs security badges (if applicable)
Authorized to work in the U.S.
Preferred Qualifications - Education & Prior Job Experience
Working knowledge of Sabre or other Passenger Service System
Previous face-to-face Customer Service experience
Experience working in a fast-paced environment
What you\'ll get Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Access to 365 destinations on more than 6,800 daily flights across our global network
Health Benefits: Benefits from day one, including health, dental, prescription and vision
Wellness Programs: Tools, resources and support to stay well
401(k) Program: Available upon hire; employer contributions after one year for some workgroups
Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American Inclusion and diversity are the foundation of the dynamic workforce at American Airlines. We offer Employee Resource Groups to connect team members with customers, suppliers and communities, helping everyone reach their potential and contribute to an inclusive environment.
Travel to the interview and relocation expenses are the candidate’s responsibility.
aa.com
Privacy Policy
View All Jobs
Accessibility Policy
EEO - Affirmative Action Policy
Discrimination and all unlawful harassment is not tolerated. We encourage success based on merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We comply with laws prohibiting discrimination. American Airlines, Inc. may consider qualified applicants with criminal histories. ©2025 American Airlines, Inc. All applications will be submitted through this site; no payment is required at any time during the application process.
#J-18808-Ljbffr