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Amazon

Process Assistant, RSR

Amazon, Eau Claire, Wisconsin, United States, 54701

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This position requires in‑role training at an operating site, which will last five or more weeks. The training will be located more than 50 miles from the home site. All travel accommodations for training will be booked and paid for by Amazon.

Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of what’s possible. Our entire business works hard to delight our customers—from the second an order is placed online to the seamless coordination of that order behind the scenes. We strive to stay agile, fluid, and intentional. One of our core Leadership Principles is Bias for Action, meaning our team band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer‑centric company on Earth.

Rural Super Rural (RSR) is an organization within Amazon dedicated to ensuring customers receive their deliveries and are satisfied with their service—even in our most remote areas. It is a combination of operations and support teams aligned to continually strive to innovate the last‑mile delivery process while bringing smiles to our customers’ faces.

On the Road Process Assistants are part of the Last‑mile operations in RSR and play a crucial role in this rapidly growing team. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, and federal requirements.

Responsibilities

Assist in the training of new Delivery Associates on how to drive and operate the vehicles

Ensure vehicle cleanliness and appearance are maintained to standard and captured via DA inspections

Ensure adherence to dress code standards

Assist with production duties, training sort associates, and verifying SOP compliance when required

Track and monitor performance, including on‑road ride‑behinds/ride‑alongs to measure on‑road quality, adherence to standards, and identify re‑training and process improvement opportunities

Understand workflow and daily production goals

Ensure all federal, state and local laws and requirements are followed

Maintain a safe environment, high‑quality customer delivery, professional driver experience and positive culture

Report all job injuries timely in accordance with established policy and procedure

Provide direction utilizing independent judgment

Establish trust and credibility by maintaining a high level of integrity, communication and professional demeanor

Ensure work areas remain clean and are equipped with proper equipment and supplies

Identify and address safety hazards within the work area

Basic Qualifications

1+ years of experience with Microsoft Office products and applications

High school diploma or equivalent

Ability to work a flexible schedule/shift/area, including weekends, nights, and/or holidays

Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

Work 40 hours per week, and overtime as required

Valid and active driver’s license

21 years of age or older

Must be able to obtain and maintain a Driver Qualification File

Preferred Qualifications

Associate’s or Bachelor’s degree, and/or prior Amazon experience

Demonstrates problem‑solving and analytical skills

Ability to communicate effectively (written and verbal) across various levels of an organization

History of meeting or exceeding departmental goals

Experience leading teams

Capability of providing direction to team members using independent judgment

Organization and time‑management skills

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base pay for this position ranges from $46,800 per year in our lowest geographic market up to $57,200 per year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign‑on payments, and other forms of compensation may also be part of the total compensation package, in addition to a full range of medical, financial, and other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company: Amazon.com Services LLC

Job ID: A3153416

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