CarMax
Early Collections Representative - Hybrid (4 days remote/ 1 day on- site)
CarMax, Kennesaw, Georgia, us, 30156
Early Collections Representative - Hybrid (4 days remote/1 day on-site)
Join to apply for the
Early Collections Representative - Hybrid (4 days remote/1 day on- site)
role at
CarMax .
9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144.
Overview CarMax Auto Finance puts the needs of our customers first, while helping to make the car buying experience better. Exceptional customer service is at the heart of everything we do and drives CarMax to be an industry leader. You’ll work across different departments and teams to resolve customer questions and issues and influence and educate customers about their account. In this role you will ensure their car buying experience has been an excellent one and keep CarMax as the company of choice. This is a hybrid work arrangement after 90 days and successful performance in the role.
What You’ll Do
Make outbound collection calls in addition to taking incoming calls to/from customers and influence customers to make payments on the past‑due account.
Educate customers regarding their account, finance‑charge accruals, late fees, credit reporting, payment options and account‑management options, all while annotating accounts in inter‑company systems to document all interactions.
Advise customers of the status of their account by reviewing account information and influencing them to make payments on it.
Work with other departments or personnel where necessary to resolve customer concerns.
Perform the above functions while meeting department expectations.
Improve Customer Experience With Every Interaction Empathy with our customers and transparency in every interaction are vital to your success. From dealing with complex customer issues to posting payments, you will balance the needs of our customers with meeting the metrics and expectations of your position. You will effectively resolve customer issues while helping CarMax Auto Finance to meet its bottom line and performing all tasks in accordance with applicable policies and laws.
Qualifications And Requirements
High school diploma or 1 month related experience/training.
Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.
Multi‑task in a high‑energy standard office environment.
Speak and listen effectively with CarMax customers via phone and tolerate stressful interactions.
Ability to recognize problems, resolve or escalates as needed, including using a variety of talk‑offs to influence the customer to make a payment to keep the account current.
About CarMax CarMax disrupted the auto industry by delivering the honest, transparent, and high‑integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal‑opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Early Collections Representative - Hybrid (4 days remote/1 day on- site)
role at
CarMax .
9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144.
Overview CarMax Auto Finance puts the needs of our customers first, while helping to make the car buying experience better. Exceptional customer service is at the heart of everything we do and drives CarMax to be an industry leader. You’ll work across different departments and teams to resolve customer questions and issues and influence and educate customers about their account. In this role you will ensure their car buying experience has been an excellent one and keep CarMax as the company of choice. This is a hybrid work arrangement after 90 days and successful performance in the role.
What You’ll Do
Make outbound collection calls in addition to taking incoming calls to/from customers and influence customers to make payments on the past‑due account.
Educate customers regarding their account, finance‑charge accruals, late fees, credit reporting, payment options and account‑management options, all while annotating accounts in inter‑company systems to document all interactions.
Advise customers of the status of their account by reviewing account information and influencing them to make payments on it.
Work with other departments or personnel where necessary to resolve customer concerns.
Perform the above functions while meeting department expectations.
Improve Customer Experience With Every Interaction Empathy with our customers and transparency in every interaction are vital to your success. From dealing with complex customer issues to posting payments, you will balance the needs of our customers with meeting the metrics and expectations of your position. You will effectively resolve customer issues while helping CarMax Auto Finance to meet its bottom line and performing all tasks in accordance with applicable policies and laws.
Qualifications And Requirements
High school diploma or 1 month related experience/training.
Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.
Multi‑task in a high‑energy standard office environment.
Speak and listen effectively with CarMax customers via phone and tolerate stressful interactions.
Ability to recognize problems, resolve or escalates as needed, including using a variety of talk‑offs to influence the customer to make a payment to keep the account current.
About CarMax CarMax disrupted the auto industry by delivering the honest, transparent, and high‑integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal‑opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
#J-18808-Ljbffr