ACCESS - Arab Community Center for Economic and Social Services
Case Worker- Health Educator
ACCESS - Arab Community Center for Economic and Social Services, Dearborn, Michigan, United States, 48120
Job Title
Case Worker – Health Educator
Job Status Full-time
Functional Areas / Departments
Community Health and Research Center (various departments)
Job Summary Under general supervision, the Case Worker – Health Educator uses advanced skills gained through training and experience to provide specialized educational counseling services within an assigned functional area. Regularly communicates information to clients regarding program services. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision‑making responsibility. Originality and ingenuity are required to locate, select, and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolve most questions and problems and may serve as a resource to others in resolving complex problems and issues. Routine contact with internal and external customers is required to obtain, clarify, or provide facts and information.
Essential Duties and Responsibilities
Provide advocacy, culturally appropriate health education and information regarding assigned program objectives to clients and communities.
Provide care coordination, case management, and system navigation activities (assuring access to care).
Build individual and community capacity (teach those served how to manage their own health needs).
Implement individual and community assessments to determine needs and/or identify risks.
Conduct outreach (home visiting to provide education, assessment, and social support).
Document all services in compliance with the agency’s quality assurance plan.
Report on program progress at required intervals per funding guidelines.
Create educational/program marketing materials targeted toward assigned program, including newsletters, Facebook, and websites.
Participate in analytical analysis of the program and identification of participant characteristics.
Organize activities and/or fundraising events to support program objectives.
Maintain agency confidentiality and client’s privacy.
Maintain currency regarding services provided to clients.
Follow the funding sources requirements and CARF standards applicable to the services provided.
Facilitate delivery of ACCESS Diabetes Prevention Program, provide support, service (e.g., taking blood pressure, diabetic foot care, etc.), and guidance to program participants, and maintain fidelity to the curriculum.
Provide a cultural bridge among individuals, communities, and health and social service systems (act as bridge between providers and patients).
May travel to community locations for program delivery and/or deliver program virtually.
May attend training events, meetings and conferences as needed to fulfill funding requirements.
May translate and interpret information for non‑English speaking clients as needed.
May conduct presentations to audiences of various sizes and demographics.
May assist and enroll clients in programs, services and benefits offered and refer clients in need of other services outside the scope of the area.
Operate standard office equipment and use required software applications.
Perform other duties and responsibilities as assigned.
Knowledge
Community resources, including social services agencies and crisis intervention providers.
Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received.
Basic health and wellness, fitness principles, and healthy living behaviors.
Basic EMR functionality.
Skills
Communicate effectively, both orally and in writing.
Instruct others on how to perform a task.
Operate standard office equipment and use required software applications, including Microsoft Office.
Abilities
Partner with other functional areas to accomplish objectives.
Organize and prioritize multiple tasks and meet deadlines.
Communicate effectively, both orally and in writing.
Speak and write in English; ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred.
Maintain confidentiality of agency and client information.
Educational / Previous Experience Requirements
Associate degree.
Discipline: Business, Marketing, Public Health, Social Work, or Human Services, based on assigned functional area.
At least two years of experience in sales, marketing, public health, social work, or human services; experience in group facilitation in person and using a video conferencing platform as well as experience in motivational interviewing and lifestyle change health coaching is preferred, or any equivalent combination of experience, education and training approved by Human Resources.
Licenses / Certifications
If employed in the diabetes program, a certification as Diabetes Prevention Lifestyle Coach is required at the date of hire, or obtained within three months of hire.
Working Conditions
Hours: Normal business hours, some additional hours may be required.
Travel Required: Local travel may be required.
Working Environment: Climate controlled office.
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Job Status Full-time
Functional Areas / Departments
Community Health and Research Center (various departments)
Job Summary Under general supervision, the Case Worker – Health Educator uses advanced skills gained through training and experience to provide specialized educational counseling services within an assigned functional area. Regularly communicates information to clients regarding program services. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision‑making responsibility. Originality and ingenuity are required to locate, select, and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolve most questions and problems and may serve as a resource to others in resolving complex problems and issues. Routine contact with internal and external customers is required to obtain, clarify, or provide facts and information.
Essential Duties and Responsibilities
Provide advocacy, culturally appropriate health education and information regarding assigned program objectives to clients and communities.
Provide care coordination, case management, and system navigation activities (assuring access to care).
Build individual and community capacity (teach those served how to manage their own health needs).
Implement individual and community assessments to determine needs and/or identify risks.
Conduct outreach (home visiting to provide education, assessment, and social support).
Document all services in compliance with the agency’s quality assurance plan.
Report on program progress at required intervals per funding guidelines.
Create educational/program marketing materials targeted toward assigned program, including newsletters, Facebook, and websites.
Participate in analytical analysis of the program and identification of participant characteristics.
Organize activities and/or fundraising events to support program objectives.
Maintain agency confidentiality and client’s privacy.
Maintain currency regarding services provided to clients.
Follow the funding sources requirements and CARF standards applicable to the services provided.
Facilitate delivery of ACCESS Diabetes Prevention Program, provide support, service (e.g., taking blood pressure, diabetic foot care, etc.), and guidance to program participants, and maintain fidelity to the curriculum.
Provide a cultural bridge among individuals, communities, and health and social service systems (act as bridge between providers and patients).
May travel to community locations for program delivery and/or deliver program virtually.
May attend training events, meetings and conferences as needed to fulfill funding requirements.
May translate and interpret information for non‑English speaking clients as needed.
May conduct presentations to audiences of various sizes and demographics.
May assist and enroll clients in programs, services and benefits offered and refer clients in need of other services outside the scope of the area.
Operate standard office equipment and use required software applications.
Perform other duties and responsibilities as assigned.
Knowledge
Community resources, including social services agencies and crisis intervention providers.
Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received.
Basic health and wellness, fitness principles, and healthy living behaviors.
Basic EMR functionality.
Skills
Communicate effectively, both orally and in writing.
Instruct others on how to perform a task.
Operate standard office equipment and use required software applications, including Microsoft Office.
Abilities
Partner with other functional areas to accomplish objectives.
Organize and prioritize multiple tasks and meet deadlines.
Communicate effectively, both orally and in writing.
Speak and write in English; ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred.
Maintain confidentiality of agency and client information.
Educational / Previous Experience Requirements
Associate degree.
Discipline: Business, Marketing, Public Health, Social Work, or Human Services, based on assigned functional area.
At least two years of experience in sales, marketing, public health, social work, or human services; experience in group facilitation in person and using a video conferencing platform as well as experience in motivational interviewing and lifestyle change health coaching is preferred, or any equivalent combination of experience, education and training approved by Human Resources.
Licenses / Certifications
If employed in the diabetes program, a certification as Diabetes Prevention Lifestyle Coach is required at the date of hire, or obtained within three months of hire.
Working Conditions
Hours: Normal business hours, some additional hours may be required.
Travel Required: Local travel may be required.
Working Environment: Climate controlled office.
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