Mercy
Patient Access Representative - Part Time
Mercy, Oklahoma City, Oklahoma, United States, 73116
Patient Access Representative – Part Time
The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion, and consistency with our mission, values, and Mercy Service Standards.
The role facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre‑certification, and financial clearance (including pre‑visit collection). The representative must obtain accurate patient data and populate it into the patient record, requiring exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, and relevant regulatory agencies.
Position Details Experience and Education Requirements: 1–3 years of clerical/customer service experience preferred; experience with medical terminology and insurance plans preferred. High school diploma required; some college helpful.
Minimum Skills, Knowledge and Ability Requirements
Effective oral and written communication, excellent telephone etiquette.
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical staff, and insurance companies.
Strong organizational skills and attention to detail.
Ability to work under stress, meet deadlines, and perform daily assignments with high accuracy.
Knowledgeable with various computer systems; ability to use a 10‑key calculator and computer keyboard.
Physical Requirements
Ability to push, pull, lift 50 lbs on a regular basis.
Prolonged standing and walking during each shift.
Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Benefits From day one, Mercy offers outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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The role facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre‑certification, and financial clearance (including pre‑visit collection). The representative must obtain accurate patient data and populate it into the patient record, requiring exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, and relevant regulatory agencies.
Position Details Experience and Education Requirements: 1–3 years of clerical/customer service experience preferred; experience with medical terminology and insurance plans preferred. High school diploma required; some college helpful.
Minimum Skills, Knowledge and Ability Requirements
Effective oral and written communication, excellent telephone etiquette.
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical staff, and insurance companies.
Strong organizational skills and attention to detail.
Ability to work under stress, meet deadlines, and perform daily assignments with high accuracy.
Knowledgeable with various computer systems; ability to use a 10‑key calculator and computer keyboard.
Physical Requirements
Ability to push, pull, lift 50 lbs on a regular basis.
Prolonged standing and walking during each shift.
Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Benefits From day one, Mercy offers outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
#J-18808-Ljbffr