Garner Health
Overview
Customer Service Representative
role at
Garner Health . Get AI-powered advice on this job and more exclusive features. Garner Health is expanding rapidly and seeks exceptional talent to help shape its award-winning culture designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth. This role is intended to support our member-facing team by helping members understand and navigate their healthcare benefits and access high-quality care at the lowest possible cost. This is a US-based fully remote position. You will work Monday through Friday, 10:00 AM to 7:00 PM Pacific Time. This is a role that requires adaptability in a evolving environment, with a focus on professionalism, empathy, attention to detail, and the ability to interpret nuanced benefit information. As the voice of Garner, you will help create a supportive and empowering experience for each member you connect with. What you will do
Deliver exceptional member support via phone, chat, and email Educate members on their healthcare benefits, including how to maximize their Garner benefit Help steer members to find the best care available to them Handle complex and sensitive conversations with professionalism, empathy, and patience Deescalate members who are experiencing friction with their benefit Work with other departments to address cross-departmental issues Identify and escalate feedback from member interactions to internal teams Stay up to date on evolving procedures Protect member privacy and maintain compliance with HIPAA and data security protocols What you will bring to the team
Minimum 2 years of call center/customer service experience Healthcare experience preferred Clear and confident verbal and written communication skills Meticulous attention to detail A proactive and curious problem-solving mindset An openness to feedback and a commitment to doing better every day Technical proficiency with customer service platforms, such as Zendesk A desire to work in a rapidly evolving startup environment and can adapt quickly to change Passion for Garner's mission to transform the healthcare economy Application Process
Apply - you are here! Intro Call (15 minutes) Culture Interview (20 minutes) Role-Based Case Study (30 minutes) Job Offer Compensation Transparency
The base compensation for this position is: $22/hr. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans. Fraud and Security Notice
Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@getgarner.com. Equal Employment Opportunity
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Software Development
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Customer Service Representative
role at
Garner Health . Get AI-powered advice on this job and more exclusive features. Garner Health is expanding rapidly and seeks exceptional talent to help shape its award-winning culture designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth. This role is intended to support our member-facing team by helping members understand and navigate their healthcare benefits and access high-quality care at the lowest possible cost. This is a US-based fully remote position. You will work Monday through Friday, 10:00 AM to 7:00 PM Pacific Time. This is a role that requires adaptability in a evolving environment, with a focus on professionalism, empathy, attention to detail, and the ability to interpret nuanced benefit information. As the voice of Garner, you will help create a supportive and empowering experience for each member you connect with. What you will do
Deliver exceptional member support via phone, chat, and email Educate members on their healthcare benefits, including how to maximize their Garner benefit Help steer members to find the best care available to them Handle complex and sensitive conversations with professionalism, empathy, and patience Deescalate members who are experiencing friction with their benefit Work with other departments to address cross-departmental issues Identify and escalate feedback from member interactions to internal teams Stay up to date on evolving procedures Protect member privacy and maintain compliance with HIPAA and data security protocols What you will bring to the team
Minimum 2 years of call center/customer service experience Healthcare experience preferred Clear and confident verbal and written communication skills Meticulous attention to detail A proactive and curious problem-solving mindset An openness to feedback and a commitment to doing better every day Technical proficiency with customer service platforms, such as Zendesk A desire to work in a rapidly evolving startup environment and can adapt quickly to change Passion for Garner's mission to transform the healthcare economy Application Process
Apply - you are here! Intro Call (15 minutes) Culture Interview (20 minutes) Role-Based Case Study (30 minutes) Job Offer Compensation Transparency
The base compensation for this position is: $22/hr. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans. Fraud and Security Notice
Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@getgarner.com. Equal Employment Opportunity
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Software Development
#J-18808-Ljbffr