Bon Secours Mercy Health
Patient Service Representative - Physician Office - Eastside Medical Group
Bon Secours Mercy Health, Colonial Hills, South Carolina, United States
Patient Service Representative - Physician Office - Eastside Medical Group
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Patient Service Representative - Physician Office - Eastside Medical Group
role at
Bon Secours Mercy Health .
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
About Us
As a faith‑based and patient‑focused organization, Bon Secours exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect.
Job Summary The Patient Services Representative is the first line of quality service to our patients and the community. Responsibilities include processing patient registration, verifying demographics, obtaining insurance cards, scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
Essential Functions
Serve as the primary point of contact between patients and physician practices.
Provide strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
Answer internal and external calls and route them, schedule patients, and enter necessary information into the computer system in a timely and accurate manner.
Process patients in practice as they present for their appointments.
Troubleshoot and resolve problems promptly, ensuring patient flow is maintained and inform supervisor of any department and patient issues immediately.
Process admission paperwork, including basic insurance verification, secure and verify all pertinent demographic and insurance information, and correct registration errors as needed.
Record time indicators for lobby wait times.
Calculate patient liabilities and actively collect and process payments.
Reconcile the cash drawer at the close of the day.
Perform charge entry for external services (e.g., nursing homes) as necessary.
Schedule referrals or follow‑up appointments and assist with scheduling, rescheduling or canceling other services for patients. Assist patients with online scheduling and MyChart as necessary.
Assist patients in obtaining necessary referrals for follow‑up services and record referrals on the tracking tool.
Obtain proper authorizations and pre‑certifications if applicable for all procedures scheduled through the physician practice.
Pull patient charts as needed per office policy, file and maintain information, and route charts to clinical staff as indicated.
Verify RX benefits in the electronic health record, per protocol.
Refer patients to financial counselors when additional financial counseling or payment arrangements are needed and complete accounts in revenue cycle software.
Education High School Diploma or GED (required).
Licensure/Certification None.
Experience Prior experience in patient registration/healthcare (preferred).
Benefits
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
Tuition assistance, professional development and continuing education support.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
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Patient Service Representative - Physician Office - Eastside Medical Group
role at
Bon Secours Mercy Health .
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
About Us
As a faith‑based and patient‑focused organization, Bon Secours exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect.
Job Summary The Patient Services Representative is the first line of quality service to our patients and the community. Responsibilities include processing patient registration, verifying demographics, obtaining insurance cards, scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
Essential Functions
Serve as the primary point of contact between patients and physician practices.
Provide strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
Answer internal and external calls and route them, schedule patients, and enter necessary information into the computer system in a timely and accurate manner.
Process patients in practice as they present for their appointments.
Troubleshoot and resolve problems promptly, ensuring patient flow is maintained and inform supervisor of any department and patient issues immediately.
Process admission paperwork, including basic insurance verification, secure and verify all pertinent demographic and insurance information, and correct registration errors as needed.
Record time indicators for lobby wait times.
Calculate patient liabilities and actively collect and process payments.
Reconcile the cash drawer at the close of the day.
Perform charge entry for external services (e.g., nursing homes) as necessary.
Schedule referrals or follow‑up appointments and assist with scheduling, rescheduling or canceling other services for patients. Assist patients with online scheduling and MyChart as necessary.
Assist patients in obtaining necessary referrals for follow‑up services and record referrals on the tracking tool.
Obtain proper authorizations and pre‑certifications if applicable for all procedures scheduled through the physician practice.
Pull patient charts as needed per office policy, file and maintain information, and route charts to clinical staff as indicated.
Verify RX benefits in the electronic health record, per protocol.
Refer patients to financial counselors when additional financial counseling or payment arrangements are needed and complete accounts in revenue cycle software.
Education High School Diploma or GED (required).
Licensure/Certification None.
Experience Prior experience in patient registration/healthcare (preferred).
Benefits
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
Tuition assistance, professional development and continuing education support.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
#J-18808-Ljbffr