Dispatcher

Description

Answer the phone

If a customer calls to schedule service, create and assign the service call

If a customer needs to talk to a certain department, properly route the call

Schedule service calls through scheduling software

Create new customer profiles

Schedule return parts

Manage Designated Work Queues

Communicate and coordinate with technicians, manage tech routes etc.

Manage designated emails

Communicate properly with customers via phone call, emails, or various customer portals

Submit parts requests

Assist in various office related tasks

Requirements

Applicant must be able to operate Windows 10 and up

Applicant must be able to work a phone system and correctly route calls

Applicant must be able to communicate professionally and effectively with customers and other employees.

Applicant must be able and willing to learn the company scheduling software.

Applicant must be able to take accurate notes and properly respond to customer messages.

Applicant must be able to work within normal company business hours

Also must be able work an on call rotation

Applicant must be able to multitask on various situations

Applicant must have a background in dispatching

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