Freedom Fertility | VFP Pharmacy Group by Evernorth
Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ
Freedom Fertility | VFP Pharmacy Group by Evernorth, Phoenix, Arizona, United States
Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ
Ready for a job encouraging you to use your communication and problem‑solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true!
As a Customer Service Pharmacy Technician Representative at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility.
Key Responsibilities
Handle 25–30 inbound and outbound calls (IB & OB).
Ensure process efficiency by working with patients and physicians to coordinate fertility plans and medications; own the patient experience by resolving customer issues and ensuring 100% follow‑up.
Pay attention to detail by accurately obtaining and entering patient information, including shipping, insurance, and payment information.
Requirements & Qualifications
High School Diploma or GED required.
Valid National Pharmacy Technician certification required.
Valid Arizona State pharmacy technician license required.
Must reside in the State of Arizona.
Relevant experience or willingness to learn.
Microsoft Office proficiency and data entry skills.
Basic math skills (addition, subtraction, multiplication).
Strong attention to detail, accuracy, and quality.
Excellent verbal and written communication skills.
Experience working prescription claims and knowledge of rejections helpful.
Empathetic and fun‑loving personality with a few good jokes on hand.
Prior Authorization experience preferred (CoverMyMeds).
Excellent customer service, organization, and time‑management skills.
PC skills including knowledge of Microsoft Office Suite and Internet.
Benefits
Health coverage effective day 1 (medical, dental, and vision).
Holiday, PTO, and OT pay.
401(k) with company match.
Tuition reimbursement.
Fun, friendly, and unique culture – bring your whole self to work every day!
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download/5 Mbps upload.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com to provide your resume or to request an update on your application as you will not receive a response.
The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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As a Customer Service Pharmacy Technician Representative at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility.
Key Responsibilities
Handle 25–30 inbound and outbound calls (IB & OB).
Ensure process efficiency by working with patients and physicians to coordinate fertility plans and medications; own the patient experience by resolving customer issues and ensuring 100% follow‑up.
Pay attention to detail by accurately obtaining and entering patient information, including shipping, insurance, and payment information.
Requirements & Qualifications
High School Diploma or GED required.
Valid National Pharmacy Technician certification required.
Valid Arizona State pharmacy technician license required.
Must reside in the State of Arizona.
Relevant experience or willingness to learn.
Microsoft Office proficiency and data entry skills.
Basic math skills (addition, subtraction, multiplication).
Strong attention to detail, accuracy, and quality.
Excellent verbal and written communication skills.
Experience working prescription claims and knowledge of rejections helpful.
Empathetic and fun‑loving personality with a few good jokes on hand.
Prior Authorization experience preferred (CoverMyMeds).
Excellent customer service, organization, and time‑management skills.
PC skills including knowledge of Microsoft Office Suite and Internet.
Benefits
Health coverage effective day 1 (medical, dental, and vision).
Holiday, PTO, and OT pay.
401(k) with company match.
Tuition reimbursement.
Fun, friendly, and unique culture – bring your whole self to work every day!
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download/5 Mbps upload.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com to provide your resume or to request an update on your application as you will not receive a response.
The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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