LMT Products
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Job summary Summary of essential job functions and minimum requirements:
Customer Focus
Communicate with customers
Products and Services offered
Form, Fit and Function
Order(s)
Returns
Pricing
Freight quotes
Respond promptly to customer inquiries
Handle and resolve customer complaints
Perform customer verification
Process requests and orders promptly
Direct requests and unresolved issues to designated personnel
Communicate and coordinate with other departments
Provide follow‑up on customer interactions
Maintain proper records and files on customers and orders
Recommend continuous improvements for customer service functions
Recommend process for improvements
Maintain a friendly helpful attitude with external and internal customers
Continually improving professional and interpersonal skills
Keep focused on customers’ expectations and profitability of company
Be proactive in addressing issues
System Updates & Maintenance – IQ
Maintenance of Customer Contacts
Address
Phone and Fax numbers
Email
Pricing
Accounting Functions – Record Retention
Maintain a proper record of
Orders
Pack Slips
Invoices
Returns
Credits
Receipts and approval of freight bills
Invoicing
Administrative Functions
Provide on‑the‑job training for new employees
Surveys
Forecasting
5. Knowledge and Skills Requirements
Minimum of three (3) years experience as Customer Service Representative
Understands Custom Products and Development process
Private Label experience
Large Box DIY Retailers experience
Master and Tiered Distributors experience
Detail oriented and problem solver
Basic reading, writing, and arithmetic and phone etiquette skills required; normally acquired through a high school diploma or equivalent
Computer literate with the ability to learn customer service software applications; duties require professional verbal and written communication skills and the ability to type 30 wpm; normally acquired through one to three years of office experience
Multi‑task oriented; excellent communication skills and problem‑solving abilities; high school diploma or general education degree experience; must have a valid driver's license and pass all security and background checks
Wants to delight customers, above and beyond the call of duty
Has empathy for the customers situation
Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
Works accurate and with eye for detail
Approaches matters in the best interest of both customer and company
Is able to use automated information systems to analyze the customers situation
Is able to suggest improvements to the various communications by the company (e.g. website, FAQ, etc)
Has a pleasant, friendly style
Is willing to build a long‑term relationship with the customer (not a "job‑hopper")
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales, General Business, and Education
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Referrals increase your chances of interviewing at LMT Products by 2x
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Ewing, NJ .
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Job summary Summary of essential job functions and minimum requirements:
Customer Focus
Communicate with customers
Products and Services offered
Form, Fit and Function
Order(s)
Returns
Pricing
Freight quotes
Respond promptly to customer inquiries
Handle and resolve customer complaints
Perform customer verification
Process requests and orders promptly
Direct requests and unresolved issues to designated personnel
Communicate and coordinate with other departments
Provide follow‑up on customer interactions
Maintain proper records and files on customers and orders
Recommend continuous improvements for customer service functions
Recommend process for improvements
Maintain a friendly helpful attitude with external and internal customers
Continually improving professional and interpersonal skills
Keep focused on customers’ expectations and profitability of company
Be proactive in addressing issues
System Updates & Maintenance – IQ
Maintenance of Customer Contacts
Address
Phone and Fax numbers
Pricing
Accounting Functions – Record Retention
Maintain a proper record of
Orders
Pack Slips
Invoices
Returns
Credits
Receipts and approval of freight bills
Invoicing
Administrative Functions
Provide on‑the‑job training for new employees
Surveys
Forecasting
5. Knowledge and Skills Requirements
Minimum of three (3) years experience as Customer Service Representative
Understands Custom Products and Development process
Private Label experience
Large Box DIY Retailers experience
Master and Tiered Distributors experience
Detail oriented and problem solver
Basic reading, writing, and arithmetic and phone etiquette skills required; normally acquired through a high school diploma or equivalent
Computer literate with the ability to learn customer service software applications; duties require professional verbal and written communication skills and the ability to type 30 wpm; normally acquired through one to three years of office experience
Multi‑task oriented; excellent communication skills and problem‑solving abilities; high school diploma or general education degree experience; must have a valid driver's license and pass all security and background checks
Wants to delight customers, above and beyond the call of duty
Has empathy for the customers situation
Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
Works accurate and with eye for detail
Approaches matters in the best interest of both customer and company
Is able to use automated information systems to analyze the customers situation
Is able to suggest improvements to the various communications by the company (e.g. website, FAQ, etc)
Has a pleasant, friendly style
Is willing to build a long‑term relationship with the customer (not a "job‑hopper")
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales, General Business, and Education
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Referrals increase your chances of interviewing at LMT Products by 2x
Get notified about new Customer Service Representative jobs in
Ewing, NJ .
#J-18808-Ljbffr