Boston Scientific
Global Security Operations Center Operator - 2nd Shift
Boston Scientific, Marlborough, Massachusetts, us, 01752
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance
At Boston Scientific, we give you the opportunity to harness all that’s within you by working in teams of diverse and high‑performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you advance your skills and career. We support your progress—whatever your ambitions.
About the Role The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company, including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other threats. The GSOC directly supports the Global Security & Resiliency team and other business units. In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines, triage calls from site contacts and business travelers, and support on‑site security officers in responding to incidents. You will use software and social media programs to recognize incidents that may place the company’s sites, employees, travelers, brand, or profitability at risk, analyze impact to the business, and elevate appropriately. The position operates on 2nd shift, with hours scheduled from 4:00 PM to 12:00 AM, Tuesday through Saturday.
Sponsorship and Work Model Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. This role follows an onsite work model with the flexibility to work remotely one day per week.
Your Responsibilities Include
With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors on security‑related topics.
Review, analyze and elevate open‑source intelligence and subscription‑based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
Respond to life‑safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
Complete risk and intelligence‑driven reports for Global Security & Resiliency and other stakeholders.
Monitor and professionally communicate using email, chat, phone, two‑way radios, and/or in‑person contact.
Receive calls for help/assistance from employees worldwide and respond appropriately.
Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to troubleshoot.
Monitor access control and CCTV systems for alarms and coordinate appropriate response.
Draft and send emergency mass notifications and other crisis communications.
Required Qualifications
Bachelor’s degree preferred and/or equivalent related work experience.
Minimum 3 years’ experience in security, law enforcement, military, or related field, with customer service experience.
Strong analytical and problem‑solving skills.
Excellent communication and customer‑service skills.
Ability to stay calm during stressful situations.
Knowledge of Microsoft Office suite programs.
Preferred Qualifications
Previous experience working in a GSOC or control‑room environment.
Familiarity with Windows‑based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now.
Knowledge of and experience with physical security applications, including access control and alarm monitoring systems, CCTV, incident reporting, and incident‑management software.
Requisition ID: 621601 Minimum Salary: $47,200 Maximum Salary: $89,700 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com – will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non‑exempt (hourly), non‑sales roles may also include variable compensation from time to time (e.g., overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non‑sales roles may also include variable compensation, i.e., annual bonus target and long‑term incentives (subject to plan eligibility and other requirements).
For MA positions : It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most—united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do—as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business; it’s personal. And if you’re a natural problem‑solver with imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.
Boston Scientific Corporation has been and will continue to be an equal‑opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information, or any other protected class.
Please be advised that certain U.S. based positions, including without limitation field sales and service positions that call on hospitals and/or health‑care centers, require acceptable proof of COVID‑19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID‑19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID‑19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety‑sensitive positions. This role is deemed safety‑sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
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About the Role The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company, including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other threats. The GSOC directly supports the Global Security & Resiliency team and other business units. In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines, triage calls from site contacts and business travelers, and support on‑site security officers in responding to incidents. You will use software and social media programs to recognize incidents that may place the company’s sites, employees, travelers, brand, or profitability at risk, analyze impact to the business, and elevate appropriately. The position operates on 2nd shift, with hours scheduled from 4:00 PM to 12:00 AM, Tuesday through Saturday.
Sponsorship and Work Model Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. This role follows an onsite work model with the flexibility to work remotely one day per week.
Your Responsibilities Include
With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors on security‑related topics.
Review, analyze and elevate open‑source intelligence and subscription‑based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
Respond to life‑safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
Complete risk and intelligence‑driven reports for Global Security & Resiliency and other stakeholders.
Monitor and professionally communicate using email, chat, phone, two‑way radios, and/or in‑person contact.
Receive calls for help/assistance from employees worldwide and respond appropriately.
Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to troubleshoot.
Monitor access control and CCTV systems for alarms and coordinate appropriate response.
Draft and send emergency mass notifications and other crisis communications.
Required Qualifications
Bachelor’s degree preferred and/or equivalent related work experience.
Minimum 3 years’ experience in security, law enforcement, military, or related field, with customer service experience.
Strong analytical and problem‑solving skills.
Excellent communication and customer‑service skills.
Ability to stay calm during stressful situations.
Knowledge of Microsoft Office suite programs.
Preferred Qualifications
Previous experience working in a GSOC or control‑room environment.
Familiarity with Windows‑based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now.
Knowledge of and experience with physical security applications, including access control and alarm monitoring systems, CCTV, incident reporting, and incident‑management software.
Requisition ID: 621601 Minimum Salary: $47,200 Maximum Salary: $89,700 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com – will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non‑exempt (hourly), non‑sales roles may also include variable compensation from time to time (e.g., overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non‑sales roles may also include variable compensation, i.e., annual bonus target and long‑term incentives (subject to plan eligibility and other requirements).
For MA positions : It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most—united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do—as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business; it’s personal. And if you’re a natural problem‑solver with imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.
Boston Scientific Corporation has been and will continue to be an equal‑opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information, or any other protected class.
Please be advised that certain U.S. based positions, including without limitation field sales and service positions that call on hospitals and/or health‑care centers, require acceptable proof of COVID‑19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID‑19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID‑19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety‑sensitive positions. This role is deemed safety‑sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
#J-18808-Ljbffr