Bay County
Overview
This is highly responsible, skilled, administrative and technical work within the operations of the Emergency Services Emergency Management Division. This position answers incoming emergency and non-emergency phone calls that come into the 9-1-1 Communication center or are transferred from the 911 Call Takers and maintain logs and records of communication activities. This position provides support for other peers and works under the direction of the Communications Supervisor and is reviewed through the observation of performance. The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department. Responsibilities
Receives 911 emergency calls primarily for fire and emergency medical response. Alerts closest appropriate resource(s) to provide emergency assistance. Provides emergency assistance to callers via telephone including instructions for pre-hospital emergency care, fires and other related emergencies. Operates communications equipment for dispatching public safety personnel to calls for service. Operates computer aided dispatch equipment. Answers incoming calls to the County mainline and makes appropriate transfers. Performs routine clerical and recordkeeping work. Prepares and relays over radio circuit any severe weather warnings received. Maintains various records and prepares reports. Performs other related duties as assigned. Qualifications
Possess a high school diploma or the equivalent; AND One (1) year experience in a public safety communications environment; AND Must successfully pass a fingerprint background check through the Bay County Sheriff’s Office in compliance with CJIS Security Policy 5.7, section 5.12.1. A comparable amount of training and/or experience may be substituted for the minimum qualifications. Licenses and Certifications
Possession of or ability to obtain and maintain a valid Florida driver license upon offer of employment with a driving record acceptable to the County Driving Policy and insurance program. Possession of the Florida Public Safety Telecommunicator Certification (PST) or obtain and maintain within six (6) months of hire as a condition of employment. Possession of Emergency Medical Dispatch Certification (EMD) or obtain and maintain within six (6) months of hire as a condition of employment. Possession of Emergency Fire Dispatch Certification (EFD) or obtain and maintain within six (6) months of hire as a condition of employment. Possession of Emergency Police Dispatch Certification (EPD) or obtain and maintain within six (6) months of hire as a condition of employment. Possession of and maintain Basic Life Support (BLS) or approved Cardio Pulmonary Resuscitation (CPR) Certification within ninety (90) days of hire as a condition of employment. Must complete the required continuing education hours, per recertification cycle, to keep the certifications current according to the licensing agency. Knowledge, Skills and Abilities
Knowledge of dispatch techniques and procedures used in a public safety environment. Knowledge of or ability to interpret departmental rules, regulations, and procedures utilized in the dispatching of public safety personnel. Knowledge of technology used within a public safety dispatch environment. Skill in operation of communications and computer equipment. Proficient in MS Word, Excel, and Outlook. Knowledge of project management and organizational skills. Ability to have excellent oral and written communication skills. Ability to work and maintain reliable full-time attendance. Ability to comprehend, speak, and read the English language. Ability to have and maintain good interpersonal and communication skills to deal with coworkers and the public. Ability to accurately type 25WPM. Ability to comprehend and carry out oral and written instructions. Ability to speak clearly and distinctly. Ability to react quickly and calmly in emergencies. Ability to maintain neat and accurate records and logs. Ability to read maps and learn geography and road systems of Bay County. Ability to perform prolonged and arduous work under adverse conditions. Ability to withstand working 12 hour rotating shifts (7am-7pm, 7pm-7am). Physical Requirements/Environmental Conditions
Work is primarily performed indoors but requires some exposure to environmental changes (e.g., outdoor weather and/or field conditions, etc.) or irate customers, extreme noise, odors, heights and/or dust. This is primarily office work requiring limited physical effort. This position requires stooping, crouching, walking, pulling, lifting, grasping, hearing, visual acuity (i.e. seeing up close, seeing far away, depth perception), kneeling, reaching, pushing, talking, standing, climbing, finger movement, repetitive motions. Frequent lifting of 10 to 15 pounds; occasional lifting of up to 25 pounds, and may require lifting up to 50 lbs. Work Location
Not Eligible for Remote Work - This position is assigned to a county worksite. Due to the non-portable nature of the essential functions of this position, this position is not eligible for telework.
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This is highly responsible, skilled, administrative and technical work within the operations of the Emergency Services Emergency Management Division. This position answers incoming emergency and non-emergency phone calls that come into the 9-1-1 Communication center or are transferred from the 911 Call Takers and maintain logs and records of communication activities. This position provides support for other peers and works under the direction of the Communications Supervisor and is reviewed through the observation of performance. The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department. Responsibilities
Receives 911 emergency calls primarily for fire and emergency medical response. Alerts closest appropriate resource(s) to provide emergency assistance. Provides emergency assistance to callers via telephone including instructions for pre-hospital emergency care, fires and other related emergencies. Operates communications equipment for dispatching public safety personnel to calls for service. Operates computer aided dispatch equipment. Answers incoming calls to the County mainline and makes appropriate transfers. Performs routine clerical and recordkeeping work. Prepares and relays over radio circuit any severe weather warnings received. Maintains various records and prepares reports. Performs other related duties as assigned. Qualifications
Possess a high school diploma or the equivalent; AND One (1) year experience in a public safety communications environment; AND Must successfully pass a fingerprint background check through the Bay County Sheriff’s Office in compliance with CJIS Security Policy 5.7, section 5.12.1. A comparable amount of training and/or experience may be substituted for the minimum qualifications. Licenses and Certifications
Possession of or ability to obtain and maintain a valid Florida driver license upon offer of employment with a driving record acceptable to the County Driving Policy and insurance program. Possession of the Florida Public Safety Telecommunicator Certification (PST) or obtain and maintain within six (6) months of hire as a condition of employment. Possession of Emergency Medical Dispatch Certification (EMD) or obtain and maintain within six (6) months of hire as a condition of employment. Possession of Emergency Fire Dispatch Certification (EFD) or obtain and maintain within six (6) months of hire as a condition of employment. Possession of Emergency Police Dispatch Certification (EPD) or obtain and maintain within six (6) months of hire as a condition of employment. Possession of and maintain Basic Life Support (BLS) or approved Cardio Pulmonary Resuscitation (CPR) Certification within ninety (90) days of hire as a condition of employment. Must complete the required continuing education hours, per recertification cycle, to keep the certifications current according to the licensing agency. Knowledge, Skills and Abilities
Knowledge of dispatch techniques and procedures used in a public safety environment. Knowledge of or ability to interpret departmental rules, regulations, and procedures utilized in the dispatching of public safety personnel. Knowledge of technology used within a public safety dispatch environment. Skill in operation of communications and computer equipment. Proficient in MS Word, Excel, and Outlook. Knowledge of project management and organizational skills. Ability to have excellent oral and written communication skills. Ability to work and maintain reliable full-time attendance. Ability to comprehend, speak, and read the English language. Ability to have and maintain good interpersonal and communication skills to deal with coworkers and the public. Ability to accurately type 25WPM. Ability to comprehend and carry out oral and written instructions. Ability to speak clearly and distinctly. Ability to react quickly and calmly in emergencies. Ability to maintain neat and accurate records and logs. Ability to read maps and learn geography and road systems of Bay County. Ability to perform prolonged and arduous work under adverse conditions. Ability to withstand working 12 hour rotating shifts (7am-7pm, 7pm-7am). Physical Requirements/Environmental Conditions
Work is primarily performed indoors but requires some exposure to environmental changes (e.g., outdoor weather and/or field conditions, etc.) or irate customers, extreme noise, odors, heights and/or dust. This is primarily office work requiring limited physical effort. This position requires stooping, crouching, walking, pulling, lifting, grasping, hearing, visual acuity (i.e. seeing up close, seeing far away, depth perception), kneeling, reaching, pushing, talking, standing, climbing, finger movement, repetitive motions. Frequent lifting of 10 to 15 pounds; occasional lifting of up to 25 pounds, and may require lifting up to 50 lbs. Work Location
Not Eligible for Remote Work - This position is assigned to a county worksite. Due to the non-portable nature of the essential functions of this position, this position is not eligible for telework.
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