Quality Assurance Supervisor, Call Center Excellence

A healthcare organization is seeking a Quality Assurance Supervisor responsible for evaluating calls and guiding a team of Quality Analysts. The ideal candidate should have 2 years of relevant experience, strong communication skills, and the ability to lead and mentor others. Responsibilities include performance monitoring, creating reports, and facilitating training sessions. The position requires a high school diploma or equivalent, with a preference for candidates with an Associate’s degree or relevant experience. This is a significant role in ensuring quality standards are met. #J-18808-Ljbffr