HealthEdge Software, Inc.
Overview
Position Overview:
We are seeking a Program Manager to own the end-to-end content program for theWellframeapplication, embedded within the Care Solutions productvertical. This roleis responsible forensuring that all content within theWellframeecosystem—from intake and development through review, approval, deployment, and ongoing maintenance is delivered in a compliant, scalable, and operationally sound manner.
This is a high-ownership individual contributor roleoperatingwithin a complex, regulated environment. While embeddedwithin the Care Solution team,the scope spans the entire content lifecycle and requires close partnership with Product, Clinical, Compliance, Engineering, and Customer-facing teams. The role is expected to bring structure to ambiguity, apply sound judgment, and design repeatable processes that enable the business to scale without introducing clinical or regulatory risk.
About Care Solutions:
Our Care Solutions teamunites the powerful capabilities ofGuidingCareandWellframeto transform care delivery and member engagementinhealthcare.GuidingCareexcels in offering an integrated care management platform that streamlines workflows, enhances collaboration, and drives better health outcomes for members.Wellframecomplements this by providing a digital care management solution that connects health plans with their members through personalized resources and support. Care Solutions empowers healthcare organizations with the technology to make smarter, faster decisions while fostering meaningful connections with members. Our Care Solutions create new standards of care management and member support, paving the way for a healthier, more connected future.
Your Impact:
Program Ownership & Content Operations
Own the full lifecycle of content operations for theWellframeapplication, serving as the primary point of accountability for execution across the content ecosystem
Manage day-to-day content workflows across CMS platforms (includingPaligo) and internal admin systems
Translate stakeholder requirements and business needs into clear, actionable content deliverables
Support content development activities, including drafting, editing, and refining content to meet product strategy and customer expectations
Ensure content moves efficiently from intake through development, review, approval, release, and maintenance
Establish and manage program plans, milestones, dependencies, and risks within the Care Solutions content portfolio
Process, Systems, and Execution
Design, implement, and refine content workflows, approval gates, and documentation standards to support reliable execution
Build andmaintainJira-based workflows with clear ownership and visibility
Implement andleveragetools to enforce rigorous style guide standards across all content deliverables
Establish quality assurance processes to ensure consistency, accuracy, and adherence to brand and editorial standards
Identifyopportunities to improve efficiency through better system usage, automation,integrationand process optimization
Compliance & Risk Management
Partner closely with compliance and clinical SMEs to operationalize content review and approval processes aligned to Medicaid and Medicare (CMS) requirements
Maintain documentation, audit trails, and approval artifacts to support customer reviews and regulatory submissions
Ensure content meets standards for clinical accuracy, regulatory compliance, and quality
Apply judgment to balance speed, quality, and risk, escalating issues when appropriate
Cross-Functional Collaboration
Work closely with the Product Manager for Member Experience to support content-driven features and enhancements
Collaborate with customer-facing teams to understand content needs and translate customer feedback into content improvements
Partner with clinical, enablement, documentation, and customer implementation teams to ensure content readinessand compliance
Influence prioritization and sequencing of work through clear communication and data-driven insights
Continuous Improvement
Identifyopportunities to improve content operations through tooling, automation, and better ways of working
Stay current on best practices in content operations and digital health within regulated environments
Measure and communicate operational performance, risks, and improvement opportunities
What You Bring:
5–7+ years of experience in program management, content operations, product operations, contentmanagementor a related field
Experience working in healthcare or regulated environments, preferably supporting digital health, care management, or health plan solutions
Working knowledge of CMS, Medicaid, and Medicare regulatory requirements
Experience managing complex, cross-functional work with multiple dependencies
Hands‑on experience with content management systems (Paligopreferred) and workflow tools such as Jira
Experience translating stakeholder requirements into content deliverables
Demonstrated ability to bring structure and clarity to ambiguous or evolving environments
Program ownership mindset: Accountable for outcomes, not just tasks
Autonomous execution: Operates independently while keeping stakeholders aligned
Operational rigor: Builds clear processes, documentation, and controls
Risk‑aware judgment: Thoughtful about compliance and clinical implications
Strong collaborator: Works effectively across Product, Clinical, Compliance, and Engineering
Technical fluency: Comfortable working with systems, integrations, and automation tools
Clear communicator: Able to explain trade‑offs, risks, and progress effectively
Bonus Points:
Experience supporting regulated content or health education programs
Background in clinical operations or healthcare content development
Experience managing style guides or content quality standards
Experience improving or scaling operations within a product team
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impactand deliver excellent software and services to our customers.
Geographic Responsibility:
While HealthEdge is located in Boston, MA you may live anywhere in the US
Type of Employment:
Full‑time, permanent
Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periods of time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skillsrequired. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre‑employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
#LI-Remote
The annual US base salary range for this position is $119,000 to $165,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
#J-18808-Ljbffr
We are seeking a Program Manager to own the end-to-end content program for theWellframeapplication, embedded within the Care Solutions productvertical. This roleis responsible forensuring that all content within theWellframeecosystem—from intake and development through review, approval, deployment, and ongoing maintenance is delivered in a compliant, scalable, and operationally sound manner.
This is a high-ownership individual contributor roleoperatingwithin a complex, regulated environment. While embeddedwithin the Care Solution team,the scope spans the entire content lifecycle and requires close partnership with Product, Clinical, Compliance, Engineering, and Customer-facing teams. The role is expected to bring structure to ambiguity, apply sound judgment, and design repeatable processes that enable the business to scale without introducing clinical or regulatory risk.
About Care Solutions:
Our Care Solutions teamunites the powerful capabilities ofGuidingCareandWellframeto transform care delivery and member engagementinhealthcare.GuidingCareexcels in offering an integrated care management platform that streamlines workflows, enhances collaboration, and drives better health outcomes for members.Wellframecomplements this by providing a digital care management solution that connects health plans with their members through personalized resources and support. Care Solutions empowers healthcare organizations with the technology to make smarter, faster decisions while fostering meaningful connections with members. Our Care Solutions create new standards of care management and member support, paving the way for a healthier, more connected future.
Your Impact:
Program Ownership & Content Operations
Own the full lifecycle of content operations for theWellframeapplication, serving as the primary point of accountability for execution across the content ecosystem
Manage day-to-day content workflows across CMS platforms (includingPaligo) and internal admin systems
Translate stakeholder requirements and business needs into clear, actionable content deliverables
Support content development activities, including drafting, editing, and refining content to meet product strategy and customer expectations
Ensure content moves efficiently from intake through development, review, approval, release, and maintenance
Establish and manage program plans, milestones, dependencies, and risks within the Care Solutions content portfolio
Process, Systems, and Execution
Design, implement, and refine content workflows, approval gates, and documentation standards to support reliable execution
Build andmaintainJira-based workflows with clear ownership and visibility
Implement andleveragetools to enforce rigorous style guide standards across all content deliverables
Establish quality assurance processes to ensure consistency, accuracy, and adherence to brand and editorial standards
Identifyopportunities to improve efficiency through better system usage, automation,integrationand process optimization
Compliance & Risk Management
Partner closely with compliance and clinical SMEs to operationalize content review and approval processes aligned to Medicaid and Medicare (CMS) requirements
Maintain documentation, audit trails, and approval artifacts to support customer reviews and regulatory submissions
Ensure content meets standards for clinical accuracy, regulatory compliance, and quality
Apply judgment to balance speed, quality, and risk, escalating issues when appropriate
Cross-Functional Collaboration
Work closely with the Product Manager for Member Experience to support content-driven features and enhancements
Collaborate with customer-facing teams to understand content needs and translate customer feedback into content improvements
Partner with clinical, enablement, documentation, and customer implementation teams to ensure content readinessand compliance
Influence prioritization and sequencing of work through clear communication and data-driven insights
Continuous Improvement
Identifyopportunities to improve content operations through tooling, automation, and better ways of working
Stay current on best practices in content operations and digital health within regulated environments
Measure and communicate operational performance, risks, and improvement opportunities
What You Bring:
5–7+ years of experience in program management, content operations, product operations, contentmanagementor a related field
Experience working in healthcare or regulated environments, preferably supporting digital health, care management, or health plan solutions
Working knowledge of CMS, Medicaid, and Medicare regulatory requirements
Experience managing complex, cross-functional work with multiple dependencies
Hands‑on experience with content management systems (Paligopreferred) and workflow tools such as Jira
Experience translating stakeholder requirements into content deliverables
Demonstrated ability to bring structure and clarity to ambiguous or evolving environments
Program ownership mindset: Accountable for outcomes, not just tasks
Autonomous execution: Operates independently while keeping stakeholders aligned
Operational rigor: Builds clear processes, documentation, and controls
Risk‑aware judgment: Thoughtful about compliance and clinical implications
Strong collaborator: Works effectively across Product, Clinical, Compliance, and Engineering
Technical fluency: Comfortable working with systems, integrations, and automation tools
Clear communicator: Able to explain trade‑offs, risks, and progress effectively
Bonus Points:
Experience supporting regulated content or health education programs
Background in clinical operations or healthcare content development
Experience managing style guides or content quality standards
Experience improving or scaling operations within a product team
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impactand deliver excellent software and services to our customers.
Geographic Responsibility:
While HealthEdge is located in Boston, MA you may live anywhere in the US
Type of Employment:
Full‑time, permanent
Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periods of time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skillsrequired. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre‑employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
#LI-Remote
The annual US base salary range for this position is $119,000 to $165,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
#J-18808-Ljbffr