Spectrum Association Management
Area Manager - HOA Community Management
Spectrum Association Management, San Antonio, Texas, United States, 78208
Department Team Leader – Client Relations Manager (Area Manager)
Do you want to oversee your own team? Do you want to work in a stable, recession‑proof industry? Do you want to have a significant impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a customer service environment? Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements? Are you willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.?
We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality oriented. Deadlines and accuracy matter to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – it is what describes you. These traits, together with a positive attitude, will determine your level of success in this role.
Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers. The Community Managers handle the day‑to‑day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings and administration.
Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. Candidates from hospitality, retail and restaurant can be very successful in our industry. Weekends are free and holidays are celebrated with family and friends. We would like to see at least 6 years of solid leadership and management experience, along with a bachelor’s degree.
The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The manager will be relentless in providing superior front‑line customer service at every opportunity, foster a supportive department culture that expects nothing less than being experts, be diligent in problem solving and passionate about returning all customer calls and correspondence the same day. Please visit www.spectrumAM.com to learn more about our company and industry.
In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning and legal requirements. The career growth track from this role is into director and senior leadership roles.
Essential Duties And Responsibilities
Become the technical expert and specialist on Texas Property Code
Manage, lead and develop a team of Community Managers and other staff to ensure a consistent service product delivery
Provide staff with ongoing development, training and coaching
Develop relationships with the Board of Directors we serve and solve escalated challenges from homeowners
Work closely with the Division Director on the development of the staff, customer portfolio and direction of the division
Manage daily activities, including determining specific Community Manager work assignments and reviewing employee activities for completeness, accuracy and effectiveness
Frequent customer evening board meetings and site drives to learn the properties we serve
Be an always‑positive opinion‑maker in the leadership team and believe in the good in people
This is a full‑time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime
What does it look like to be an employee at Spectrum Association Management?
99% of employees believe in the company leadership and future success of the organization
96% of employees are proud to work here and love their coworkers
Spectrum Association Management Highlighted Benefits We offer a comprehensive package that is more than just a paycheck.
For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in‑office and remotely, depending on the role and business requirements.
Recognized as Best Places to Work since 2007
Fastest Growing Company – Fast Track 50 in 2020
San Antonio‑based homeowners’ association management company (with offices throughout Texas and Phoenix, Arizona)
Privately owned with over 20 years in business and during those years we have never had to lay anyone off
Work / Life balance
5 weeks of PTO to allow for rest, travel, family and your hobbies
Forty paid hours per year for community service activities
11 annual paid holidays
Paid Training – Internal Learning and Development Management System
Full suite of benefits including Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
Free medical clinic in‑house (in San Antonio office – virtual appointments for other offices)
Phone and mileage reimbursement
Well‑structured career track plan with a 6‑month review
Reports to the Division President for Client Relations
The salary range is $65,000 – $70,000 based on experience
Office location: 17319 San Pedro Avenue # 318, San Antonio, TX 78232
For more information about Spectrum Association Management, visit https://spectrumam.com
Spectrum Association Management is an Equal Opportunity Employer.
#J-18808-Ljbffr
We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality oriented. Deadlines and accuracy matter to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – it is what describes you. These traits, together with a positive attitude, will determine your level of success in this role.
Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers. The Community Managers handle the day‑to‑day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings and administration.
Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. Candidates from hospitality, retail and restaurant can be very successful in our industry. Weekends are free and holidays are celebrated with family and friends. We would like to see at least 6 years of solid leadership and management experience, along with a bachelor’s degree.
The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The manager will be relentless in providing superior front‑line customer service at every opportunity, foster a supportive department culture that expects nothing less than being experts, be diligent in problem solving and passionate about returning all customer calls and correspondence the same day. Please visit www.spectrumAM.com to learn more about our company and industry.
In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning and legal requirements. The career growth track from this role is into director and senior leadership roles.
Essential Duties And Responsibilities
Become the technical expert and specialist on Texas Property Code
Manage, lead and develop a team of Community Managers and other staff to ensure a consistent service product delivery
Provide staff with ongoing development, training and coaching
Develop relationships with the Board of Directors we serve and solve escalated challenges from homeowners
Work closely with the Division Director on the development of the staff, customer portfolio and direction of the division
Manage daily activities, including determining specific Community Manager work assignments and reviewing employee activities for completeness, accuracy and effectiveness
Frequent customer evening board meetings and site drives to learn the properties we serve
Be an always‑positive opinion‑maker in the leadership team and believe in the good in people
This is a full‑time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime
What does it look like to be an employee at Spectrum Association Management?
99% of employees believe in the company leadership and future success of the organization
96% of employees are proud to work here and love their coworkers
Spectrum Association Management Highlighted Benefits We offer a comprehensive package that is more than just a paycheck.
For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in‑office and remotely, depending on the role and business requirements.
Recognized as Best Places to Work since 2007
Fastest Growing Company – Fast Track 50 in 2020
San Antonio‑based homeowners’ association management company (with offices throughout Texas and Phoenix, Arizona)
Privately owned with over 20 years in business and during those years we have never had to lay anyone off
Work / Life balance
5 weeks of PTO to allow for rest, travel, family and your hobbies
Forty paid hours per year for community service activities
11 annual paid holidays
Paid Training – Internal Learning and Development Management System
Full suite of benefits including Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
Free medical clinic in‑house (in San Antonio office – virtual appointments for other offices)
Phone and mileage reimbursement
Well‑structured career track plan with a 6‑month review
Reports to the Division President for Client Relations
The salary range is $65,000 – $70,000 based on experience
Office location: 17319 San Pedro Avenue # 318, San Antonio, TX 78232
For more information about Spectrum Association Management, visit https://spectrumam.com
Spectrum Association Management is an Equal Opportunity Employer.
#J-18808-Ljbffr