JPMorgan Chase & Co.
Marketing Delivery Senior Associate
JPMorgan Chase & Co., Columbus, Ohio, United States, 43224
Are you a passionate and energetic person that has the desire for always improving the frontline customer/banker experience with every interaction. You should be someone that is not afraid to roll up their sleeves and look for ways to better assist our partners by suggesting ideas to optimize through changes to processes, procedures and tools to transform the way business is conducted.
As a Marketing Delivery Senior Associate on the E-Coupon team, you will be responsible for end to end offer management and execution. You will be working across both Marketing strategy and Marketing execution teams to understand the intent of the offer, ensuring the best customer experience. Additionally you will also partner with the technology and agile product teams to provide strategic guidance and support on designing, building and delivering new offer capabilities.
Job responsibilities:
Partner with Marketing strategy and execution teams to conduct feasibility analysis for new offers and campaigns
Provide guidance and support on current capabilities and recommend the best use of those to meet business objectives
Lead the build and delivery of net new capabilities working with multiple partners across Marketing, Product, Digital and Branch Behavior Teams
Set-up Marketing offers ranging from acquisition and deepening across multiple lines of business with flawless execution
Cross referencing Marketing collateral (Email, Direct Mail, etc.) to ensure the offer set-up aligns with strategic intent
Identify and implement changes to the Offer management UI that can lead to increase in operational efficiencies and reduce scope of errors
Review, research and respond to customer and banker email feedback in a prompt, courteous and professional manner
Identify opportunities for continued customer and banker education to reduce customer experience friction points
Required qualifications, capabilities and skills:
Bachelor’s degree in Marketing and 3 + years’ experience working in customer support role specifically in a branch or customer care environment
Excellent written and verbal communication skills as to be able to express information clearly and accurately
Ability to multi-task in a fast-paced environment where changing priorities is common
Must be a self-starter with a strong work ethic who craves always improving the customer/banker experience
Ability to work as part of a team with the desire to constantly learn and be curious
Ability to always maintain a positive mindset and professional attitude
Impeccable attention to detail
Preferred qualifications, capabilities and skills:
Ability to recognize patterns and determine potential problem spots versus training opportunities
Experience working directly or supporting banking products
Analytical skills and experience to turn data into strategic and operational insight
An understanding of Marketing workflows and procedures
Campaign management experience
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As a Marketing Delivery Senior Associate on the E-Coupon team, you will be responsible for end to end offer management and execution. You will be working across both Marketing strategy and Marketing execution teams to understand the intent of the offer, ensuring the best customer experience. Additionally you will also partner with the technology and agile product teams to provide strategic guidance and support on designing, building and delivering new offer capabilities.
Job responsibilities:
Partner with Marketing strategy and execution teams to conduct feasibility analysis for new offers and campaigns
Provide guidance and support on current capabilities and recommend the best use of those to meet business objectives
Lead the build and delivery of net new capabilities working with multiple partners across Marketing, Product, Digital and Branch Behavior Teams
Set-up Marketing offers ranging from acquisition and deepening across multiple lines of business with flawless execution
Cross referencing Marketing collateral (Email, Direct Mail, etc.) to ensure the offer set-up aligns with strategic intent
Identify and implement changes to the Offer management UI that can lead to increase in operational efficiencies and reduce scope of errors
Review, research and respond to customer and banker email feedback in a prompt, courteous and professional manner
Identify opportunities for continued customer and banker education to reduce customer experience friction points
Required qualifications, capabilities and skills:
Bachelor’s degree in Marketing and 3 + years’ experience working in customer support role specifically in a branch or customer care environment
Excellent written and verbal communication skills as to be able to express information clearly and accurately
Ability to multi-task in a fast-paced environment where changing priorities is common
Must be a self-starter with a strong work ethic who craves always improving the customer/banker experience
Ability to work as part of a team with the desire to constantly learn and be curious
Ability to always maintain a positive mindset and professional attitude
Impeccable attention to detail
Preferred qualifications, capabilities and skills:
Ability to recognize patterns and determine potential problem spots versus training opportunities
Experience working directly or supporting banking products
Analytical skills and experience to turn data into strategic and operational insight
An understanding of Marketing workflows and procedures
Campaign management experience
#J-18808-Ljbffr