We Energies
Join to apply for the
Customer Service Supervisor
role at
We Energies . We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our West Allis, Wisconsin location.
The Customer Service Supervisor is responsible for leading a team of Energy Service Consultants, Residential Energy Service Consultants, Sales Reps, Customer Service Technicians, Designers, Design Specialists, Expediting Clerks, and other clerical employees, dedicated to providing a high level of proactive service to We Energies gas and electric customers.
Job Responsibilities
Lead a team of Service Managers, Energy Service Consultants, Customer Service Technicians, Designers, Expediting Clerks, and other clerical employees
Provide a high level of proactive service to We Energies gas and electric customers
Provide coaching, counseling, discipline, training and development to team members as required
Establish performance management and development plans (goals) annually with each team member
Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary
Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider
Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained
Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues
Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally
This position is part of a rotation for on call/off hours response
Minimum Qualifications
Candidates must possess an Associate degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered
3+ years of customer service experience
The successful candidate should possess strong leadership ability and above average communication skills, including effective negotiation and client commitment management
Must meet company standards for driving and maintain a valid Driver's License
Preferred Qualifications
Bachelor's Degree
End Date:
01/19/2026
Pay Range Minimum : $88,472.54
Pay Range Maximum : $152,615.06
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Utilities
Referrals increase your chances of interviewing at We Energies by 2x
Get notified about new Customer Service Supervisor jobs in
Milwaukee, WI .
#J-18808-Ljbffr
Customer Service Supervisor
role at
We Energies . We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our West Allis, Wisconsin location.
The Customer Service Supervisor is responsible for leading a team of Energy Service Consultants, Residential Energy Service Consultants, Sales Reps, Customer Service Technicians, Designers, Design Specialists, Expediting Clerks, and other clerical employees, dedicated to providing a high level of proactive service to We Energies gas and electric customers.
Job Responsibilities
Lead a team of Service Managers, Energy Service Consultants, Customer Service Technicians, Designers, Expediting Clerks, and other clerical employees
Provide a high level of proactive service to We Energies gas and electric customers
Provide coaching, counseling, discipline, training and development to team members as required
Establish performance management and development plans (goals) annually with each team member
Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary
Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider
Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained
Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues
Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally
This position is part of a rotation for on call/off hours response
Minimum Qualifications
Candidates must possess an Associate degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered
3+ years of customer service experience
The successful candidate should possess strong leadership ability and above average communication skills, including effective negotiation and client commitment management
Must meet company standards for driving and maintain a valid Driver's License
Preferred Qualifications
Bachelor's Degree
End Date:
01/19/2026
Pay Range Minimum : $88,472.54
Pay Range Maximum : $152,615.06
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Utilities
Referrals increase your chances of interviewing at We Energies by 2x
Get notified about new Customer Service Supervisor jobs in
Milwaukee, WI .
#J-18808-Ljbffr