Jack Mason
We are seeking a detail-oriented Fulfillment Specialist to support the accurate and timely processing of watch orders. This role is responsible for preparing, inspecting, packaging, and shipping timepieces and accessories while upholding the highest standards of care and presentation. The ideal candidate understands that watches are precision instruments and luxury products, and approaches fulfillment with accuracy, consistency, and respect for craftsmanship.
Key Responsibilities
Pick, pack, and ship watch orders accurately and on schedule
Inspect watches prior to shipment to ensure condition, accuracy, and completeness
Verify correct model, serial numbers, straps, documentation, and packaging
Prepare watches for shipment, including sizing bracelets and attaching straps when required
Process domestic and international shipments in compliance with carrier and customs requirements
Quality Control & Inventory Handling
Handle watches, movements, and components with care and attention to detail
Assist with inbound inventory inspections and stock organization
Maintain accurate inventory records for watches, straps, boxes, and accessories
Flag defects, inconsistencies, or packaging issues to management
Packaging & Brand Presentation
Package watches according to brand and luxury presentation standards
Ensure inclusion of warranty cards, manuals, and accessories
Maintain clean, organized, and secure fulfillment workspaces
Returns, Exchanges & Support
Coordinate with customer service for returns, exchanges, and replacement parts
Coordinate with customer service and service/repair teams when necessary
Assist with warranty shipments and service-related logistics
Qualifications
Experience in fulfillment, logistics, warehouse operations, or luxury retail operations
Experience handling luxury goods, jewelry, or precision products preferred
Comfortable with order management systems, inventory software, and shipping platforms
Ability to lift and move packages as required
Skills & Competencies
Exceptional attention to detail and accuracy
Strong organizational skills
Ability to follow detailed procedures and quality standards
Reliable, punctual, and self-motivated
Respect for craftsmanship and high-value products
Work Environment & Schedule
Warehouse, studio, or fulfillment center environment
Standard business hours with occasional overtime during product launches or high-volume periods
What We Offer
Competitive compensation
Hands‑on experience working with fine watches and accessories
Training on product handling, inspection, and brand standards
Growth opportunities within operations, logistics, or production
Employee discounts on watches and accessories
Benefits (health insurance, PTO)
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Key Responsibilities
Pick, pack, and ship watch orders accurately and on schedule
Inspect watches prior to shipment to ensure condition, accuracy, and completeness
Verify correct model, serial numbers, straps, documentation, and packaging
Prepare watches for shipment, including sizing bracelets and attaching straps when required
Process domestic and international shipments in compliance with carrier and customs requirements
Quality Control & Inventory Handling
Handle watches, movements, and components with care and attention to detail
Assist with inbound inventory inspections and stock organization
Maintain accurate inventory records for watches, straps, boxes, and accessories
Flag defects, inconsistencies, or packaging issues to management
Packaging & Brand Presentation
Package watches according to brand and luxury presentation standards
Ensure inclusion of warranty cards, manuals, and accessories
Maintain clean, organized, and secure fulfillment workspaces
Returns, Exchanges & Support
Coordinate with customer service for returns, exchanges, and replacement parts
Coordinate with customer service and service/repair teams when necessary
Assist with warranty shipments and service-related logistics
Qualifications
Experience in fulfillment, logistics, warehouse operations, or luxury retail operations
Experience handling luxury goods, jewelry, or precision products preferred
Comfortable with order management systems, inventory software, and shipping platforms
Ability to lift and move packages as required
Skills & Competencies
Exceptional attention to detail and accuracy
Strong organizational skills
Ability to follow detailed procedures and quality standards
Reliable, punctual, and self-motivated
Respect for craftsmanship and high-value products
Work Environment & Schedule
Warehouse, studio, or fulfillment center environment
Standard business hours with occasional overtime during product launches or high-volume periods
What We Offer
Competitive compensation
Hands‑on experience working with fine watches and accessories
Training on product handling, inspection, and brand standards
Growth opportunities within operations, logistics, or production
Employee discounts on watches and accessories
Benefits (health insurance, PTO)
#J-18808-Ljbffr