Hilton Worldwide, Inc.
Event Manager - Hilton Newark Airport
Hilton Worldwide, Inc., Elizabeth, New Jersey, United States, 07215
Job Description - Event Manager - Hilton Newark Airport (HOT0C7YE)
Job Description
Job Number: Event Manager - Hilton Newark Airport (HOT0C7YE)
Work Locations Hilton Newark Airport, 1170 Spring Street, Elizabeth, 07201
The Hilton Newark Airport is looking for an Event Manager to join their team. This role offers the opportunity to focus on event detailing and execution while collaborating with the Sales & Catering team to ensure seamless, successful events.
What will I be doing? As an Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognises opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events. Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
What are we looking for?
Minimum Years of Experience: one (1) year event related experience
Knowledge of the hotel property management systems (Delphi.fdc) and events experience within hotels
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
Additional capabilities and distinctions (advantageous)
The annual base salary for this position will be $65,000-$70,000 (+ bonus/incentive program) based on experience.
Benefits We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage – for you and your family
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you will accrue based on hours worked, if full time 18 days of PTO per year and 9 days for part time team members per year.
Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
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Job Description
Job Number: Event Manager - Hilton Newark Airport (HOT0C7YE)
Work Locations Hilton Newark Airport, 1170 Spring Street, Elizabeth, 07201
The Hilton Newark Airport is looking for an Event Manager to join their team. This role offers the opportunity to focus on event detailing and execution while collaborating with the Sales & Catering team to ensure seamless, successful events.
What will I be doing? As an Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognises opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events. Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
What are we looking for?
Minimum Years of Experience: one (1) year event related experience
Knowledge of the hotel property management systems (Delphi.fdc) and events experience within hotels
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
Additional capabilities and distinctions (advantageous)
The annual base salary for this position will be $65,000-$70,000 (+ bonus/incentive program) based on experience.
Benefits We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage – for you and your family
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you will accrue based on hours worked, if full time 18 days of PTO per year and 9 days for part time team members per year.
Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
#J-18808-Ljbffr