Member Relations Sr Associate, Concierge - Velocity Black (Remote)

* Daily monitoring membership workflows and ensuring timely and quality responses to member inquiries* Maintain the tracking and analysis of renewals and associated KPI’s* Strong communication with members via phone, chat and email channels* Work closely with the product team to support and identify the need for internal systems and process automations, in addition to escalating internal and member facing bugs* Maintain and execute well-managed requirements, with clear knowledge of membership policies* Act as a liaison between members and internal teams, and regularly share feedback and trends to influence operations and strategy as it pertains to member satisfaction* Assist Vertical Leads in developing member retention communications and strategies* Act as an ambassador and proudly deliver on our promises to members by providing world-class service* Demonstrate ability to grow into the high talent bar, with a clear interest in professional development* Oversee the daily management of the crm database infrastructure and perform regular membership audits, ensuring accurate data inputs and timely off-boarding* General understanding of luxury market and experience working with high net worth individuals* Excellent time management skills* Strong relationship building and negotiation skills* Adaptability and multitasking* ‘Yes first’ mentality* Strong communication skills, including written and verbal* Extremely strong attention to detail* Entrepreneurial, problem-solving attitude* Excellent, clear and effective verbal and written communication skills* Experience in a collaborative and transparent environment* Ability to work in high-pressure environment with tight deadlines* Bachelor’s degree or Military Experience* At least 2 years experience working in client facing roles* At least 1 year of process or project management experience in an agency, startup, or corporate setting or at least 1 year of experience in the financial services industry* 3+ years experience working in client facing roles* 2+ years of process or project management experience in an agency, startup, or corporate setting* 2+ years of experience in financial services industry* Experience with Google Suite productsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr