Jobgether
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Germany.
In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams. You will use data‑driven insights to optimize processes, enhance customer experience, and foster long‑term partnerships. This is a high‑impact position in a fast‑paced, high‑growth environment, offering the opportunity to shape both strategy and execution.
Accountabilities
Lead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are met
Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions
Define and execute structured expansion strategies, optimizing upsell and cross‑sell opportunities
Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement
Monitor customer health, enhance onboarding, adoption, and long‑term success
Leverage data insights and customer feedback to improve processes and customer satisfaction
Drive multi‑year renewals, scalable advocacy programs, and case studies
Requirements
6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS
Proven track record in driving customer retention, expansion, and satisfaction at scale
Strong leadership skills with the ability to inspire and grow high‑performing teams
Data‑driven mindset with expertise in customer success metrics, account management, and analytics
Exceptional communication skills, with experience working with C‑level executives
Ability to thrive in a fast‑paced, high‑growth startup environment
Familiarity with customer success tools, CRMs, and best practices
Fluency in English
Benefits
Competitive salary and performance‑based incentives
Stock options or equity opportunities
Comprehensive health insurance
Annual company trip to a secret location
Dynamic and inclusive startup culture
Opportunity to lead and shape the Customer Success function in a high‑growth environment
Flexible and supportive work environment
We appreciate your interest and wish you the best!
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams. You will use data‑driven insights to optimize processes, enhance customer experience, and foster long‑term partnerships. This is a high‑impact position in a fast‑paced, high‑growth environment, offering the opportunity to shape both strategy and execution.
Accountabilities
Lead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are met
Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions
Define and execute structured expansion strategies, optimizing upsell and cross‑sell opportunities
Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement
Monitor customer health, enhance onboarding, adoption, and long‑term success
Leverage data insights and customer feedback to improve processes and customer satisfaction
Drive multi‑year renewals, scalable advocacy programs, and case studies
Requirements
6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS
Proven track record in driving customer retention, expansion, and satisfaction at scale
Strong leadership skills with the ability to inspire and grow high‑performing teams
Data‑driven mindset with expertise in customer success metrics, account management, and analytics
Exceptional communication skills, with experience working with C‑level executives
Ability to thrive in a fast‑paced, high‑growth startup environment
Familiarity with customer success tools, CRMs, and best practices
Fluency in English
Benefits
Competitive salary and performance‑based incentives
Stock options or equity opportunities
Comprehensive health insurance
Annual company trip to a secret location
Dynamic and inclusive startup culture
Opportunity to lead and shape the Customer Success function in a high‑growth environment
Flexible and supportive work environment
We appreciate your interest and wish you the best!
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#J-18808-Ljbffr