Director of IT Operations & Incident Management

A leading technology services firm is seeking an experienced Incident Management Leader in Highlands Ranch, Colorado. The candidate will lead a team ensuring service level agreements are met while driving continuous improvements in incident management. Responsibilities include maintaining high availability of Visa Transaction systems, managing technical bridges during incidents, and collaborating across support teams. With a proven leadership background and extensive ITSM/ITIL knowledge, the ideal candidate will excel in high-pressure environments and guide teams toward effective solutions. #J-18808-Ljbffr