Portage Point Partners
Vice President, Delivery Excellence
Portage Point Partners, Chicago, Illinois, United States, 60290
At Portage Point Partners (Portage Point), you are not a cog in a legacy machine, you are shaping strategy, influencing outcomes and being rewarded for driving impact. Backed by New Mountain Capital, Portage Point is recognized for accelerated growth and is consistently featured in rankings from Inc.5000, The Financial Times and Consulting Magazine. This recognition is a testament to our focus on excellence, intensity and pace and ability to attract blue chip talent committed to delivering best-in-class outcomes. Our cross-functional platform spans the full business lifecycle and offers middle market clients integrated solutions across Transaction Advisory Services (TAS), Valuations (VAL), Transaction Execution Services (TES), Office of the CFO (OCFO), Performance Improvement (PI), Interim Management (IM), Investment Banking (IB) and Turnaround & Restructuring Services (TRS).
The Delivery Enablement (DE) team powers Portage Point’s growth as a scalable, high-quality operational backbone. Including Marketing, Commercial Strategy, Talent Acquisition, Human Resources, Delivery Excellence, Accounting & Finance and Data Analytics, the DE team drives excellence, efficiency and automation across every practice line.
The Vice President, Delivery Excellence (DX) role at Portage Point represents a unique opportunity to assume a wide range of responsibilities and make a significant impact. The Vice President, DX will report to the Director of DX and work alongside the CEO, COO and Practice Line Leaders to create, support and improve delivery capabilities, approaches, frameworks and roadmaps. This Vice President will lead engagement conversions and kick-offs, manage operational areas like resourcing, pricing, data and quality with the goal of driving development of delivery playbooks and best practices. If you thrive in a high-performance culture and want to help build the future of a rapidly growing consultancy, this is the right role for you.
Responsibilities
Leverage specialist knowledge in one or more of the following – go-to-market / organizational effectiveness / operational excellence / transaction execution services / strategic finance – contributing to client engagements approximately 20% of the time in an advisory and implementation capacity
Manage existing and develop new standard operating procedures (SOPs), delivery playbooks and frameworks to create efficiencies, ensure quality and deliver a consistent client experience
Support quality control across varies client engagements
Identify opportunities for continuous improvement in internal operating model, through processes, policies and technologies to increase speed to impact, pace and excellence
For identified improvement initiatives, display end-to-end ownership from identification through full implementation
Support data management and resource sharing through knowledge management systems
Facilitate engagement conversion and new engagement onboarding processes from engagement letter generation through new engagement onboarding and kickoff activities
Facilitate engagement offboarding including codifying learnings and deliverables into new and / or updated delivery playbooks, frameworks and SOPs
Support engagement staffing processes and systems as needed
Lead change management efforts ensuring Delivery Excellence outcomes are adopted across practice lines and team members
Share and manage best practices and support internal trainings where required
Contribute to creating a high-performing and inclusive culture
Qualifications
Bachelor’s degree from a top undergraduate program
Located in or willing to relocate to Chicago or New York
Invested in a team-based culture and motivated to collaborate in office four days per week
Six plus years of experience in a professional services delivery enablement or client engagement management role
Technical or specialist knowledge in a client service capacity in go-to-market, organizational effectiveness, operational excellence, transaction execution services and / or strategic finance
Project experience with turnaround and restructuring services preferred
Proven ability to establish and grow relationships at all levels within the organization
Creative, strategic thinker who continually seeks way to improve systems and processes
Ability to uncover insights that will help drive quality and speed to impact
Strong organizational skills and ability to prioritize and complete simultaneous projects
Experience working independently and within cross-functional teams in a collaborative, professional environment
Superior written and verbal communication skills, including executive-ready presentation and reporting skills
Proven ability to thrive in lean, fast-moving teams
High attention to detail, responsiveness and ownership mindset
Track record of success in high-pressure, client-facing environments
$200,000 - $240,000 a year
In accordance with pay transparency laws in the City of New York and the State of California, Portage Point provides a good‑faith cash compensation range for this position. This range represents the cash compensation (base plus bonus) that the firm reasonably expects to pay upon hire, based on good‑faith and reasonable estimate at the time of posting. The final compensation within this range will depend on the candidate’s qualifications, education, training, experience and location. In addition to cash compensation, Portage Point may offer comprehensive benefits and equity participation, which are not reflected in the pay range above.
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The Delivery Enablement (DE) team powers Portage Point’s growth as a scalable, high-quality operational backbone. Including Marketing, Commercial Strategy, Talent Acquisition, Human Resources, Delivery Excellence, Accounting & Finance and Data Analytics, the DE team drives excellence, efficiency and automation across every practice line.
The Vice President, Delivery Excellence (DX) role at Portage Point represents a unique opportunity to assume a wide range of responsibilities and make a significant impact. The Vice President, DX will report to the Director of DX and work alongside the CEO, COO and Practice Line Leaders to create, support and improve delivery capabilities, approaches, frameworks and roadmaps. This Vice President will lead engagement conversions and kick-offs, manage operational areas like resourcing, pricing, data and quality with the goal of driving development of delivery playbooks and best practices. If you thrive in a high-performance culture and want to help build the future of a rapidly growing consultancy, this is the right role for you.
Responsibilities
Leverage specialist knowledge in one or more of the following – go-to-market / organizational effectiveness / operational excellence / transaction execution services / strategic finance – contributing to client engagements approximately 20% of the time in an advisory and implementation capacity
Manage existing and develop new standard operating procedures (SOPs), delivery playbooks and frameworks to create efficiencies, ensure quality and deliver a consistent client experience
Support quality control across varies client engagements
Identify opportunities for continuous improvement in internal operating model, through processes, policies and technologies to increase speed to impact, pace and excellence
For identified improvement initiatives, display end-to-end ownership from identification through full implementation
Support data management and resource sharing through knowledge management systems
Facilitate engagement conversion and new engagement onboarding processes from engagement letter generation through new engagement onboarding and kickoff activities
Facilitate engagement offboarding including codifying learnings and deliverables into new and / or updated delivery playbooks, frameworks and SOPs
Support engagement staffing processes and systems as needed
Lead change management efforts ensuring Delivery Excellence outcomes are adopted across practice lines and team members
Share and manage best practices and support internal trainings where required
Contribute to creating a high-performing and inclusive culture
Qualifications
Bachelor’s degree from a top undergraduate program
Located in or willing to relocate to Chicago or New York
Invested in a team-based culture and motivated to collaborate in office four days per week
Six plus years of experience in a professional services delivery enablement or client engagement management role
Technical or specialist knowledge in a client service capacity in go-to-market, organizational effectiveness, operational excellence, transaction execution services and / or strategic finance
Project experience with turnaround and restructuring services preferred
Proven ability to establish and grow relationships at all levels within the organization
Creative, strategic thinker who continually seeks way to improve systems and processes
Ability to uncover insights that will help drive quality and speed to impact
Strong organizational skills and ability to prioritize and complete simultaneous projects
Experience working independently and within cross-functional teams in a collaborative, professional environment
Superior written and verbal communication skills, including executive-ready presentation and reporting skills
Proven ability to thrive in lean, fast-moving teams
High attention to detail, responsiveness and ownership mindset
Track record of success in high-pressure, client-facing environments
$200,000 - $240,000 a year
In accordance with pay transparency laws in the City of New York and the State of California, Portage Point provides a good‑faith cash compensation range for this position. This range represents the cash compensation (base plus bonus) that the firm reasonably expects to pay upon hire, based on good‑faith and reasonable estimate at the time of posting. The final compensation within this range will depend on the candidate’s qualifications, education, training, experience and location. In addition to cash compensation, Portage Point may offer comprehensive benefits and equity participation, which are not reflected in the pay range above.
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