Omega Healthcare Management Services
Senior Director - Client Services
Omega Healthcare Management Services, Boca Raton, Florida, us, 33481
Summary/Objective
The Sr Director Client Partner is responsible for the overall management and growth of a defined Omega client portfolio which will include large strategic medical device and DME clients. Plan, direct and control all client management activities to ensure growth, stability, and long-term satisfaction. This is an external facing position.
Essential Job Functions
Provide overall management and growth of a defined Omega client portfolio. Revenue growth, improved profitability and CSAT are key KPIs.
Ensure client growth plans are developed, implemented, and modified as needed.
Ensure client stability and long-term retention.
Ensure clients are completely satisfied with all aspects of Omega’s performance to facilitate further expansion of Omega services.
Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services.
Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective.
Through collaboration with operations leaders and service lines, identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals, proposals, contracts, etc.
Have an in-depth knowledge of client’s management and operating environment.
Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback. Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc.
Partner with operations leaders to monitor, analyze and report service trends and haps as well as to create performance improvement plans where necessary.
Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers.
Ensure client contracts are properly administered, and billing issues are resolved in a timely manner.
Key Success Indicators/Attributes
RCM experience and in-depth understanding of technologies, processes, and concepts required to maximize yields and collections for complex clients efficiently
Demonstrate well-developed verbal and written communication skills.
Demonstrated ability to work with and through others, strong leadership, analytical, financial, communication and problem-solving skills and the ability to act/decide accordingly.
Exceptional customer service and the ability to plan, organize, and exercise sound judgement.
Capable of creating management level action and remediation plans for clients as needed.
Ability to develop an independent viewpoint and present a compelling business case to support recommendations.
Exhibit strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences.
Demonstrate self-motivated and self-directed skills.
Possess strong time management and organizational skills
Maintain courteous, professional and effective working relationships with employees at all levels of the organization.
Ability to listen, collect, synthesize, and research complex or diverse information for proposing effective solutions.
Supervisory Responsibility None
This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones. Recommend use of a headset if not mandated by client. Must have high speed internet to support clear connections with patient call applications.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, during US daytime. Potential for weekend hours schedule or rotation to meet client needs.
Travel Travel required as needed, up to 15%
Required Education and Experience
Strong working knowledge of the healthcare revenue cycle industry.
Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
Bachelor’s degree in healthcare administration, Business, or related field OR advanced formal training/certification within the field and commensurate experience.
A minimum of fifteen+ (15) years plus experience, with at least five (5) years in a similar Client Partner role managing clients within the healthcare revenue industry
5+ years of company experience that involves offering BPO offshoring services to a US based health system.
Preferred Education and Experience None.
Additional Eligibility Qualifications None required.
Security Access Requirements In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega systems set forth in the “Standard Office Employee” profile.
Microsoft Office
ADP
Oracle
Standard Employee
Standard
AAP/EEO Statement Omega is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned.
About Us Founded in 2003, Omega Healthcare Management Services™ (Omega Healthcare) empowers healthcare organizations to deliver exceptional care while enhancing financial performance. We help clients increase revenues, decrease costs, and improve the overall patient-provider-payer experience through our comprehensive portfolio of technology and clinically enabled solutions. Omega Healthcare has 30,000 employees across 14 delivery centers in the United States, India, Colombia, and the Philippines. For more information, visit www.omegahms.com .
#J-18808-Ljbffr
Essential Job Functions
Provide overall management and growth of a defined Omega client portfolio. Revenue growth, improved profitability and CSAT are key KPIs.
Ensure client growth plans are developed, implemented, and modified as needed.
Ensure client stability and long-term retention.
Ensure clients are completely satisfied with all aspects of Omega’s performance to facilitate further expansion of Omega services.
Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services.
Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective.
Through collaboration with operations leaders and service lines, identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals, proposals, contracts, etc.
Have an in-depth knowledge of client’s management and operating environment.
Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback. Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc.
Partner with operations leaders to monitor, analyze and report service trends and haps as well as to create performance improvement plans where necessary.
Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers.
Ensure client contracts are properly administered, and billing issues are resolved in a timely manner.
Key Success Indicators/Attributes
RCM experience and in-depth understanding of technologies, processes, and concepts required to maximize yields and collections for complex clients efficiently
Demonstrate well-developed verbal and written communication skills.
Demonstrated ability to work with and through others, strong leadership, analytical, financial, communication and problem-solving skills and the ability to act/decide accordingly.
Exceptional customer service and the ability to plan, organize, and exercise sound judgement.
Capable of creating management level action and remediation plans for clients as needed.
Ability to develop an independent viewpoint and present a compelling business case to support recommendations.
Exhibit strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences.
Demonstrate self-motivated and self-directed skills.
Possess strong time management and organizational skills
Maintain courteous, professional and effective working relationships with employees at all levels of the organization.
Ability to listen, collect, synthesize, and research complex or diverse information for proposing effective solutions.
Supervisory Responsibility None
This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones. Recommend use of a headset if not mandated by client. Must have high speed internet to support clear connections with patient call applications.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, during US daytime. Potential for weekend hours schedule or rotation to meet client needs.
Travel Travel required as needed, up to 15%
Required Education and Experience
Strong working knowledge of the healthcare revenue cycle industry.
Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
Bachelor’s degree in healthcare administration, Business, or related field OR advanced formal training/certification within the field and commensurate experience.
A minimum of fifteen+ (15) years plus experience, with at least five (5) years in a similar Client Partner role managing clients within the healthcare revenue industry
5+ years of company experience that involves offering BPO offshoring services to a US based health system.
Preferred Education and Experience None.
Additional Eligibility Qualifications None required.
Security Access Requirements In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega systems set forth in the “Standard Office Employee” profile.
Microsoft Office
ADP
Oracle
Standard Employee
Standard
AAP/EEO Statement Omega is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned.
About Us Founded in 2003, Omega Healthcare Management Services™ (Omega Healthcare) empowers healthcare organizations to deliver exceptional care while enhancing financial performance. We help clients increase revenues, decrease costs, and improve the overall patient-provider-payer experience through our comprehensive portfolio of technology and clinically enabled solutions. Omega Healthcare has 30,000 employees across 14 delivery centers in the United States, India, Colombia, and the Philippines. For more information, visit www.omegahms.com .
#J-18808-Ljbffr